Verified
AIG
Piloting- Insurance
- ~22,100 employees
- AIG Assist, built with Palantir
- Anthropic Claude
- 8 lines of business (May 2026)
AIG (American International Group) deploys AI mainly through Underwriting by AIG Assist and Claims by AIG Assist, tools it built on Palantir's platforms and Anthropic's Claude models to read, enrich and rank broker submissions and claim files. AIG had deployed AIG Assist to eight lines of business by May 2026 and is beta testing a multi-agent underwriting system. CEO Eric Andersen, in the job since Jun 2026, says AI should let colleagues serve more clients, not reduce their number.
aig.comTheir approach to AI
- The platform
- Underwriting by AIG Assist, which AIG built with Palantir and Anthropic and had in production by Mar 2025, extracts, enriches and ranks broker submissions; Claims by AIG Assist applies the same capabilities to claim files (Mar 2026).
- The models
- AIG runs Anthropic's Claude models with Palantir's Foundry and AIP platforms, its Mar 2025 architecture also lists AWS Bedrock, Titan and Textract, and AIG works with Google on an AI cloud foundation in Japan.
- The reach
- AIG had deployed Underwriting by AIG Assist to eight lines of business by May 2026, with the rollout to the rest of North America, the UK and EMEA due in 2026; AIG has not published how many of its about 22,100 employees use AI tools.
- The catch
- AIG has published an AI business return for one business, Lexington middle market property, and Peter Zaffino said in May 2026 that clarity on AI's costs and revenue benefits may come in 2027 or 2028.
Snapshot
- Employees
- ~22,100
- Dec 31, 2025; 47% in Asia Pacific, 27% in North America (2025 Form 10-K)
- Technology budget
- Not disclosed
- AIG Next delivered more than $500M of run-rate savings in 2025 that AIG does not credit to AI
- AI/ML headcount
- Not disclosed
- An AIG AI Center of Excellence builds AI systems; GenAI hiring accelerated in 2025
- Who owns AI
- Scott Hallworth, CDO
- Digital, data and GenAI strategy since Sep 2025; Roshan Navagamuwa's remit also covers AI strategy, and Jim Young heads agentic AI solutions
- Platform
- AIG Assist, built in-house
- Underwriting by AIG Assist and Claims by AIG Assist, on Palantir Foundry and AIP
- Models
- Anthropic Claude
- Plus AWS Titan and Textract for document ingestion (Mar 2025 architecture)
- Reach
- 8 lines of business
- Underwriters using AIG Assist, May 2026; no firmwide user count published
- Use cases
- Underwriting, claims, portfolio analytics
- Plus AI-built portfolios for Syndicate 2479 and the McGill follow facility
Key findings
AIG put its first generative AI underwriting tool, then called AIG Underwriter Assistance, into production in U.S. Financial Lines by Mar 2025, expanded the tool, now Underwriting by AIG Assist, to seven more lines of business by Feb 2026, and planned the rollout to the rest of North America, the UK and EMEA for 2026.
AIG says AIG Assist helped lift the binding of submissions in Lexington middle market property by about 40% (May 2026), the only business-level AI return AIG has published; the same remarks cited 30% more submissions quoted and a 55% shorter time to quote, which are operating gains.
AIG builds AIG Assist on partners' models and platforms: Anthropic's Claude for reasoning and extraction, Palantir's Foundry for an ontology, or digital twin, of AIG's business, and AWS Titan and Textract for document ingestion, per its Mar 2025 Investor Day architecture.
AIG's 2026 proxy statement says the board oversees AI strategy directly, a Global AI Policy governs internally and externally hosted AI, and an AI Advisory Council led by the Chief Digital Officer approves new AI use cases.
Eric Andersen, AIG's CEO since Jun 1, 2026, said on Aug 7, 2026 that AIG's AI strategy is to make colleagues more efficient and serve more clients, not to employ fewer people, and AIG has given no figure for its AI spending.
Where AIG sits
- Stage
- Piloting
AIG sits at the upper end of Piloting: Underwriting by AIG Assist runs in production in eight lines of business, Claims by AIG Assist is deployed in parts of claims, the Chief Digital Officer leads an AI Advisory Council under a written Global AI Policy, and AIG reports a return for Lexington middle market property. AIG falls short of Scaling because it has disclosed no AI tool open to most of its about 22,100 employees, and its named production uses remain a handful concentrated in underwriting, claims and portfolio analytics.
How the stages are defined - Ownership
- EVP and Chief Digital Officer Scott Hallworth, alongside Chief Technology and Digital Officer Roshan Navagamuwa
- Platform
- Hybrid: AIG Assist, built in-house on Palantir and Anthropic
- Models
- Anthropic Claude, with AWS Titan and Textract for document work
- Hosting
- AWS (Bedrock, Titan, Textract) and Palantir's Foundry and AIP; Google in Japan; no own-data-center inference disclosed
- Reach
- Underwriters in eight lines of business (May 2026)
How they deploy
Start at the core: underwriting, then claims
Peter Zaffino said on May 1, 2026 that AIG started its AI work in underwriting, where the impact would be most profound, and then moved to claims. AIG's Mar 2025 Investor Day set out its build principles: a targeted, high-impact use case, co-creation with the business, a human-in-the-loop design, an agentic, modular architecture, and measured outcomes. AIG's 2025 annual report says that underwriting processes, while disciplined, remain largely manual, and that AIG is building infrastructure rather than chasing features.
Build on partners' platforms
AIG built AIG Assist itself on bought components: Anthropic's Claude models, Palantir's Foundry and AIP, and AWS services, and its 2025 annual report names Palantir, Anthropic, AWS and Google as the partners it expanded with in 2025. Peter Zaffino told TIME in Jul 2025 that AIG treats Palantir as a thought partner on turning data into value and works with each new Claude release to improve extraction and cut cycle time. Peter Zaffino said in Feb 2026 that AIG outsources back-office work to Accenture, which is building agent-based large language model capabilities, and that AIG shares in the design of the orchestration and in the savings.
An ontology of the business
AIG is building an ontology, a digital twin of its business with defined concepts, processes, data elements and workflows, on Palantir's Foundry platform. AIG used the same approach to model Everest's global retail commercial portfolio after agreeing in Oct 2025 to take over its renewal rights from Jan 2026, to build the portfolio for Lloyd's Syndicate 2479 in Dec 2025, when AIG said its ontology gives its models access to more than four million industry data points, and to set underwriting criteria on McGill and Partners' specialty portfolio in Mar 2026.
From single tools to orchestrated agents
AIG's 2025 annual report says AIG is building an orchestration layer that defines when AI agents are activated, what information they can reach, how tasks are sequenced and where human oversight is required, and AIG described on its Feb 11, 2026 call knowledge assistants, adviser agents, and critic agents that challenge the other agents and the underwriter's decisions. Peter Zaffino said on May 1, 2026 that AIG, with Palantir and Anthropic, had begun beta testing a multi-agent underwriting system of purpose-built agents, in which, for example, one agent may ingest submissions, another check risks against underwriting guidelines and another benchmark pricing, coordinated by a collaboration agent.
Capacity, not cuts
Eric Andersen said on Aug 7, 2026 that AIG's AI deployment is meant to make colleagues more efficient and let them work with more clients, not to reduce their number. Peter Zaffino said in Feb 2026 that the biggest surprise was AIG's ability to process submission flow well beyond expectations without adding staff, and told TIME in Jul 2025 that AIG was training its system to act as a junior underwriter handling about 70% of the work, with experienced underwriters doing the rest.
- Deployment model
- AIG runs AI as central digital and AI teams building shared tools that the underwriting and claims organizations put to work. Chief Digital Officer Scott Hallworth owns digital, data and GenAI strategy and chairs the AI Advisory Council, Chief Technology and Digital Officer Roshan Navagamuwa runs technology, cybersecurity and digital and AI strategy, and the AIG AI Center of Excellence builds and deploys AI systems to priorities set by the council and AIG's leadership. CDO Magazine reported in Jun 2026 that AIG added Head of Agentic AI Solutions to Global Chief Data Officer Jim Young's role, covering AI strategy and implementation across underwriting and claims and AI governance. AIG's 2026 proxy statement says underwriting and claims were restructured in 2025 to scale the data, digital and GenAI strategy, and credits Jon Hancock, then running the international and personal insurance businesses, with working with the digital and AI teams on Underwriting by AIG Assist to simplify end-to-end underwriting.
- Model providers
- AIG's main model provider is Anthropic: Peter Zaffino said on the Feb 11, 2026 call that AIG began with Claude 2.0 and has moved up with each release, to the 4.6 release by then, and AIG's Mar 2025 Investor Day architecture used Claude 3.5 for ingestion, augmentation and prioritization. The same architecture lists Palantir's AIP for prompt engineering, model integration and pipeline orchestration, AWS Titan and Textract in the ingestion layer, AWS Bedrock in the augmentation layer, and separate AI model garden and orchestration and governance layers. AIG's 2025 annual report says AIG used multiple large language models to build the Syndicate 2479 portfolio, and Fortune reported in May 2026 that Anthropic has Claude in production at AIG.
- Data and infrastructure
- AIG ingests unstructured broker submissions, PDFs and policy documents and connects them with internal and external data through Palantir's Foundry, MuleSoft integration and a retrieval-augmented generation design in which an underwriter confirms or corrects each extracted value (Mar 2025). Roshan Navagamuwa led AIG's cloud strategy and technology modernization as CIO from 2024, and AIG is working with Google in Japan on an AI-enabled cloud foundation for document processing, knowledge management and customer service (2025 annual report). AIG has not said in which cloud regions Claude inference runs or whether any model runs in AIG's own data centers, and Peter Zaffino said in May 2026 that GDPR makes Europe the hardest region in which to roll out AI.
Platforms and internal tools
Underwriting by AIG AssistBy Mar 2025
Underwriting by AIG Assist, first shown as AIG Underwriter Assistance at the Mar 2025 Investor Day, extracts the key fields from broker submissions, augments them with internal and external research, summarizes each submission and ranks submissions by appetite and propensity to bind; AIG said in Mar 2025 that the tool prepares submissions for underwriter review within one day and lets underwriters review all of them, against a manual underwriting timeline of about three to four weeks. AIG Assist went live in U.S. Financial Lines (private and not-for-profit) and spread to seven more lines of business by Feb 2026, including Lexington; AIG also uses AIG Assist to ingest acquired policies and prioritize renewals.
- Users
- Underwriters in eight lines of business (Feb 2026)
- Models
- Anthropic Claude, Palantir AIP and Foundry, AWS Titan, Textract and Bedrock
Claims by AIG Assist2025, as a pilot
Claims by AIG Assist applies the ingestion, augmentation and prioritization built for underwriting to claims, extracting claim and policy details and supporting coverage review. AIG's 2025 annual report says that where it is deployed, first notice of loss processing fell from days to hours and some coverage and endorsement reviews from hours to minutes.
AIG ontology on Palantir FoundryBy Mar 2025
AIG's ontology is a digital twin of its business, mapping processes, workflows and data relationships on Palantir's Foundry so AI agents can work with AIG's core systems. AIG built separate ontologies for the Everest renewal-rights portfolio and McGill and Partners' specialty book, and said in Dec 2025, when it formed Syndicate 2479, that its ontology lets its models reach more than four million industry data points.
- Models
- Palantir Foundry with multiple large language models
Multi-agent orchestration layerBeta testing, May 2026
AIG's orchestration layer is designed to coordinate purpose-built AI agents for tasks such as submission ingestion, guideline checks, pricing benchmarks and synthesis, and Peter Zaffino said AIG will be able to see what every agent is doing and intervene in real time. Zaffino said on May 1, 2026 that AIG was beta testing the multi-agent system with Palantir and Anthropic.
- Models
- Anthropic Claude on Palantir Foundry
AI cloud foundation in Japan
AIG is working with Google in Japan to build an AI-enabled cloud foundation that embeds AI in document processing, knowledge management and customer service, according to AIG's 2025 annual report published in Mar 2026.
Vendors and partners
AnthropicBy Mar 2025
Model provider: Claude models inside AIG Assist and the multi-agent system · Peter Zaffino said AIG started with Claude 2.0; Anthropic's chief executive joined Zaffino on stage at AIG's Mar 31, 2025 Investor Day, and Anthropic quoted Zaffino in Jul 2025 on a more than fivefold faster review timeline in early rollouts.
PalantirBy Mar 2025
Foundry ontology and AIP for AIG Assist; portfolio analytics for Syndicate 2479 and the McGill facility · Palantir's chief executive also joined the Mar 2025 Investor Day panel, AIG named Palantir as a partner in the Dec 2025 Syndicate 2479 launch with Blackstone and Amwins, and former AIG CEO Peter Zaffino is to join Palantir as global head of financial services on Jan 15, 2027.
Amazon Web ServicesBy Mar 2025
Bedrock, Titan and Textract in the AIG Assist architecture
Google2025
AI-enabled cloud foundation for AIG's business in Japan
Accenture
Back-office outsourcing partner; AIG shares in its agent orchestration design and savings · Peter Zaffino said in Feb 2026 that AIG shares in the savings and in the design of agent orchestration for the outsourced work.
MuleSoft (Salesforce)By Mar 2025
Integration in AIG Assist's prioritization layer
Leadership
AI, data and platform leaders
Executives
AI org map
Central digital, data and AI teams build shared AI Assist tools; underwriting and claims deploy them, under an AI Advisory Council
AIG gave its Chief Digital Officer, Scott Hallworth, the digital, data and GenAI strategy in Sep 2025, with a direct line to the CEO from Jan 1, 2026, after Claude Wade, who held the role with business operations and claims, stepped down at the end of 2025. AIG's leadership page now also gives Roshan Navagamuwa, Chief Technology and Digital Officer, a remit over digital and AI strategy alongside technology and cybersecurity. Both sit on the Executive Leadership Team under CEO Eric Andersen, and the AI Advisory Council led by the Chief Digital Officer approves new AI use cases across AIG. Global Chief Data Officer Jim Young also heads agentic AI solutions, according to a Jun 2026 CDO Magazine report.
AIG has not published how many AI, data or machine learning specialists it employs. AIG's 2026 proxy statement describes an AIG AI Center of Excellence that develops and deploys AI systems, accelerated hiring of GenAI professionals in 2025, and an Atlanta Innovation Hub opened in 2025 with more than 500 employees working on digital capabilities. AIG's 2025 annual report says a new learning portal covers AI fluency among other skills, for a workforce of about 22,100 people at Dec 31, 2025.
Reporting lines
President and CEO
Chief Digital Office
Scott Hallworth, EVP and Chief Digital Officer
Digital, data and GenAI strategy; reported to Peter Zaffino from Jan 1, 2026, and the line under Eric Andersen has not been published
AI Advisory Council
Scott Hallworth, Chief Digital Officer
Legal, Technology, Data, Enterprise Risk Management, Digital, Business Operations and Procurement; a Steering Group handles escalation and remediation, a Working Group approves new AI use cases (2026 proxy)
AIG AI Center of Excellence
Develops and deploys AI systems to the council's priorities; AIG has not published where it sits, so the line to the Chief Digital Office is inferred
Technology and Digital
Roshan Navagamuwa, EVP and Chief Technology and Digital Officer
Technology, cybersecurity, and digital and AI strategy; Executive Leadership Team member
General Insurance
Jon Hancock, EVP and CEO
Commercial and personal lines where AIG Assist is deployed, including Lexington; Hancock retires Dec 31, 2026
Global Claims
Julie Chalmers, Global Chief Claims Officer
AIG's biography of Jon Hancock places the Claims organization in General Insurance; claims sat under Claude Wade until Dec 2025
Global Underwriting
Nancy Bewlay, EVP and Global Chief Underwriting Officer
Bewlay reports to Eric Andersen and sits on the Executive Leadership Team (Jul 2026 announcement); AIG's biography of Jon Hancock also lists the Chief Underwriting Office under General Insurance
Operations and Administration
Melissa Twiningdavis, EVP
Legal, Compliance and Regulatory
Rose Marie Glazer, EVP and General Counsel
Enterprise Risk Management
Turab Hussain, EVP and Chief Risk Officer
Reports to Eric Andersen since Oct 12, 2026
AIG's leadership page, checked Nov 1, 2026, lists both Scott Hallworth as Chief Digital Officer, with digital, data and GenAI strategy, and Roshan Navagamuwa as Chief Technology and Digital Officer, with digital and AI strategy; AIG has not published how the two remits divide or when Navagamuwa's title changed from Chief Information Officer, which the 2025 Form 10-K still used. AIG has not said where Global Chief Data Officer Jim Young, whose expanded agentic AI role CDO Magazine reported in Jun 2026, reports. The units below the CEO are drawn from Executive Leadership Team membership, appointment announcements and executive biographies, not a published org chart, and AIG named no successor when it announced on Sep 16, 2026 that Jon Hancock would retire from General Insurance on Dec 31, 2026. Insurance Journal reported on Sep 22, 2026 that Sierra Signorelli, former CEO of Zurich U.S., will rejoin AIG on Jan 1, 2027 as CEO, Americas and Global Personal Insurance, reporting to Eric Andersen, leading North America and Latin America commercial insurance and global personal insurance.
Where the AI workforce sits
Chief Digital Office and AI Center of Excellence
AIG has not published how many people build its AI systems; the 2026 proxy says GenAI hiring accelerated in 2025.
Not disclosedTechnology and Digital, including the Atlanta Innovation Hub
The Atlanta Innovation Hub opened in 2025 with more than 500 employees working on digital capabilities, not all of them on AI.
Not disclosedUnderwriting and claims teams using AIG Assist
AIG Assist users sit in eight lines of business (May 2026); AIG gives no user count.
Not disclosed
Named people
Use cases
AIG has not published a count of its AI use cases; the ones it names sit in underwriting, where Underwriting by AIG Assist is in use in eight lines of business, in claims, in portfolio analytics for acquisitions and special purpose vehicles, and in an AI-run follow facility with McGill and Partners. AIG has reported a business return only for Underwriting by AIG Assist in Lexington middle market property, where AIG says the tool helped lift the binding of submissions by about 40% (May 2026), and reports no firm-level AI return; Peter Zaffino said in May 2026 that AI's cost and revenue effects may become clearer in 2027 or 2028.
| Use case | Area | Status | ROI |
|---|---|---|---|
| Underwriting by AIG Assist in Lexington middle market property AIG Assist reads and ranks Lexington's middle market property submissions so underwriters can work through more of the inbound flow; AIG said in May 2026 that it helped Lexington quote 30% more submissions and cut underwriters' time to quote by 55%. | Excess and surplus lines (Lexington) | In production | Binding of submissions up about 40%, partly credited to AIG Assist (May 2026) |
| Underwriting by AIG Assist across commercial lines Underwriting by AIG Assist extracts submission data, adds internal and external research, summarizes each account and ranks submissions by appetite; AIG started in U.S. Financial Lines, reached eight lines of business by May 2026, and planned the rollout to the rest of North America, the UK and EMEA in 2026. | Commercial underwriting | In production | |
| Claims by AIG Assist Claims by AIG Assist extracts claim and policy details and supports coverage analysis after a 2025 pilot; where it is deployed, AIG says first notice of loss processing fell from days to hours and some coverage and endorsement reviews from hours to minutes. | Claims | In production | |
| Everest portfolio conversion AIG built an ontology of Everest's global retail commercial portfolio, whose renewal rights it agreed to take over in Oct 2025, to evaluate account limits, attachment points and pricing, and used AIG Assist to ingest acquired policies and prioritize renewals. | Portfolio underwriting | In production | |
| Syndicate 2479 portfolio construction AIG used Palantir's Foundry and multiple large language models to match Amwins' program business against the risk appetite of Lloyd's Syndicate 2479, formed with Amwins and Blackstone in Dec 2025, AIG's first use of AI in a special purpose vehicle. | Specialty and Lloyd's | In production | |
| AI-run follow capacity with McGill and Partners AIG analyzed McGill and Partners' specialty portfolio in a Palantir Foundry ontology and set underwriting criteria so an agentic framework can deploy AIG's follow capacity in near real time on McGill's platform, across up to $1.6 billion of gross written premium with AIG taking 25% (Mar 2026). | Specialty | Announced | |
| Broker-level performance analytics AIG analyzes the submission data flowing through Underwriting by AIG Assist to see results by broker firm, office and individual broker, which Eric Andersen called early days in Aug 2026. | Distribution | Pilot | |
| Multi-agent underwriting system AIG is beta testing purpose-built agents for submission ingestion, guideline checks and pricing benchmarks, coordinated by a collaboration agent and an orchestration layer that keeps humans able to intervene. | Underwriting | Pilot | |
| AI cloud foundation with Google AIG is building an AI-enabled cloud foundation with Google for its business in Japan, covering document processing, knowledge management and customer service. | Japan | Announced | |
| Agents in outsourced operations Peter Zaffino said in Feb 2026 that Accenture, which runs outsourced back-office work for AIG, is building agent-based large language model capabilities, and that AIG shares in the design of the orchestration and in the savings. | Back office | Announced |
Adoption
AIG has spread AI through its underwriting and claims workflows rather than through a general employee assistant, and it has not disclosed a firmwide AI tool or a count of AI users. AIG Underwriter Assistance was live in U.S. Financial Lines by Mar 2025, Underwriting by AIG Assist was in seven more lines including Lexington by Feb 2026, for eight in all, and Claims by AIG Assist launched as a pilot in 2025. AIG's 2026 objectives in its proxy statement call for faster rollout of both tools across its businesses and for embedding GenAI throughout the organization, and a learning portal AIG launched in 2025 covers AI fluency among other skills.
By the numbers
Rollout, first pilot to today
2025
AIG launched Claims by AIG Assist as a pilot, fully deployed Underwriting by AIG Assist in one line of business and opened an Atlanta Innovation Hub with an initial 500-plus employees, according to its 2026 proxy statement.
Mar 31, 2025
AIG's Investor Day said AIG Underwriter Assistance was live in production in U.S. Financial Lines, set out an architecture on Anthropic's Claude, Palantir and AWS, and planned a claims version by the end of 2025; the chief executives of Anthropic and Palantir joined Peter Zaffino on stage.
Jul 15, 2025
Anthropic quoted Peter Zaffino saying Claude had cut AIG's business review timeline more than fivefold in early rollouts and raised data accuracy from 75% to over 90%.
Aug 18, 2025
AIG named Scott Hallworth Chief Digital Officer from Sep 1, 2025 to lead digital, data and GenAI strategy, as Claude Wade prepared to step down at the end of 2025.
Dec 18, 2025
AIG announced Lloyd's Syndicate 2479 with Amwins and Blackstone, built with Palantir's Foundry, and said Foundry and large language models would over time assess how Amwins' program business fits the syndicate's risk appetite.
Feb 11, 2026
AIG said Underwriting by AIG Assist had expanded to seven more lines of business, including Lexington, and set 2026 priorities of AIG Assist across most commercial businesses, a fuller ontology and an orchestration layer for AI agents.
May 1, 2026
Peter Zaffino said AIG Assist runs across eight lines of business and that AIG had begun beta testing a multi-agent underwriting system with Palantir and Anthropic.
Aug 7, 2026
Eric Andersen said AIG is putting Underwriting by AIG Assist and Claims by AIG Assist into colleagues' hands and has begun analyzing broker-level results from AIG Assist data.
Economics & controls
Spend and ROI
Technology budget
AIG does not disclose a technology budget or a separate figure for AI spending. AIG's 2025 annual report says the AIG Next program exceeded its target with more than $500 million of run-rate savings in 2025, and the 2026 proxy statement says savings from new operating models, exited transition services and lower-cost locations funded strategic investments in data, digital and GenAI; AIG does not credit those savings to AI.
What AI itself costs
AIG has not published what its models, tokens or partner platforms cost. Asked on May 1, 2026 how variable AI token costs would affect returns, Peter Zaffino said AIG would give much more clarity on the expense components and the revenue benefits of AI in 2027 or 2028, and that efficiencies from agent orchestration would create bandwidth to reinvest in the business.
Reported ROI
AIG reports one business-level AI return, more policies bound in Lexington middle market property: Peter Zaffino said on May 1, 2026 that AIG Assist had helped increase the binding of submissions there by about 40%. AIG's 2025 annual report (Mar 2026) gave a different measure for the same business, a submit-to-bind ratio 35% better since the AIG Assist rollout began, which AIG described as productivity gains. Zaffino also cited 30% more submissions quoted and a 55% shorter time to quote, which are operating gains rather than returns. AIG has given no premium or dollar figure for these gains and no firm-level figure for AI's effect.
Lexington growth ambition
AIG's 2025 annual report says AI is supporting growth in Lexington's new business submissions, which rose 26% to more than 370,000 in 2025, but AIG has not said how much of that rise AI accounts for. AIG's Mar 2025 Investor Day set a 2030 ambition, with the adoption of technology, of 500,000 submissions, a 6% bind rate and about $4 billion of new business premium, against about $1 billion in 2024; the ambition is a target, not a reported result.
Expense ratio
AIG committed at its Mar 2025 Investor Day to a General Insurance expense ratio below 30% within 2025 to 2027, and Keith Walsh said on Aug 7, 2026 that the trailing 12-month ratio was 30.7% at Jun 30, 2026 and on track for below 30% in full-year 2027. Eric Andersen said technology will play a big role in AIG becoming more efficient, but AIG has not said how much of the expense ratio target depends on AI.
Headcount
AIG had about 22,100 employees at Dec 31, 2025. Eric Andersen said on Aug 7, 2026 that AIG's AI strategy is not to have fewer colleagues but to make them more efficient and serve more clients, and Peter Zaffino said in Feb 2026 that AIG was processing far more submissions than expected without additional staff. Zaffino told TIME in Jul 2025 that underwriting assistant roles would get simpler and that AIG is retraining staff for new roles.
Governance and risk
Board oversight
AIG's board maintains direct oversight of AI strategy and related risks and receives periodic updates from management on building, using and accessing AI responsibly and within regulatory requirements, according to the 2026 proxy statement, which added this disclosure after shareholder engagement. AIG's directors receive ongoing education on AI, data and digital strategy.
AI Policy and AI Advisory Council
The AIG Global Artificial Intelligence Policy sets requirements for governing internally and externally hosted or developed AI systems. Under the policy, AIG runs an AI Advisory Council led by the Chief Digital Officer with senior staff from Legal, Technology, Data, Enterprise Risk Management, Digital, Business Operations and Procurement; its Steering Group decides escalation and remediation of AI risks and its Working Group evaluates and approves new AI use cases and technologies.
Humans in the loop
AIG designed AIG Assist so an underwriter confirms or corrects the values the model extracts (Mar 2025), and Peter Zaffino told TIME in Jul 2025 that underwriters still make the underwriting and policy decisions. AIG's orchestration layer sets when agents act, what data they can reach and where human oversight is required, and Zaffino said on May 1, 2026 that AIG will see what every agent is doing and can intervene in real time.
Regulation and disclosed risks
AIG's 2025 Form 10-K says AIG applies generative AI to parts of underwriting and claims, lists risks including biased or inaccurate outputs from flawed models or training data, misuse of personal data and intellectual property infringement, and cites the NAIC's Dec 2023 model bulletin on insurers' use of AI, NYDFS guidance and the EU AI Act. Peter Zaffino said in May 2026 that GDPR makes Europe the hardest region in which to test or roll out AI.
Pay tied to GenAI
AIG's 2026 proxy statement lists scaling data and digital strategies, including faster rollout of Underwriting by AIG Assist and Claims by AIG Assist, among the company's 2026 objectives, and cites Peter Zaffino's use of AI to improve digital workflow among the reasons for raising his 2025 pay targets.
Recent signals
Sep 2, 2026
AIG said Peter Zaffino would leave the board on Sep 15, 2026 to become a Senior Advisor, and Insurance Journal reported that Zaffino will join Palantir, AIG's partner in an agentic AI ecosystem for underwriting, as global head of financial services on Jan 15, 2027.
Aug 13, 2026
Eric Andersen told Bloomberg that the AI data center buildout is a great opportunity for insurers but is maxing out the limits the property and casualty industry can provide; AIG insures several phases of data center construction.
Aug 7, 2026
Eric Andersen, on his first call as CEO, named expanding AI capabilities one of AIG's five priorities, said AIG Assist helps underwriters review more submissions and quote faster, and said AI is meant to make colleagues more efficient rather than reduce headcount.
Jul 1, 2026
AIG named Nancy Bewlay, AXA's Group Chief Underwriting and Pricing Officer, its Global Chief Underwriting Officer from Sep 8, 2026, reporting to Eric Andersen; Insurance Business tied the hire to AIG's underwriting work on Palantir's Foundry and large language model tools.
Jun 5, 2026
CDO Magazine reported that AIG added Head of Agentic AI Solutions to Global Chief Data Officer Jim Young's role, covering AI strategy and implementation across underwriting and claims and AI governance.
Jun 1, 2026
Eric Andersen became AIG's President and CEO and joined the board, with Peter Zaffino moving to Executive Chair.
May 5, 2026
Fortune reported from Anthropic's financial services event that Anthropic has Claude in production at AIG; Peter Zaffino, on the closing panel, said a benchmark found Claude out of the box 88% as accurate as a human expert on insurance claims.
May 1, 2026
Peter Zaffino said AIG Assist helped Lexington middle market property quote 30% more submissions, cut time to quote by 55% and lift the binding of submissions by about 40%, and that AIG had begun a multi-agent phase with Palantir and Anthropic.
Mar 31, 2026
AIG's proxy statement disclosed board oversight of AI, a Global AI Policy, an AI Advisory Council led by the Chief Digital Officer and an AI Center of Excellence.
Mar 31, 2026
AIG's 2025 annual report said the submit-to-bind ratio in Lexington middle market property had improved 35% since the AIG Assist rollout began, and named Google as AIG's partner for an AI-enabled cloud foundation in Japan.
Mar 16, 2026
AIG and McGill and Partners agreed to use agentic AI on a Palantir Foundry ontology to deploy AIG's follow capacity across up to $1.6 billion of McGill's specialty premiums.
Feb 11, 2026
AIG said Underwriting by AIG Assist had reached seven more lines of business, that it would build an orchestration layer for AI agents in 2026, and that AIG shares in the savings from agents Accenture is building into AIG's outsourced back office.
Jan 6, 2026
AIG said Peter Zaffino would hand the CEO role to Eric Andersen, a former Aon president, by mid-2026, with Andersen joining as CEO-elect on Feb 16, 2026.
Dec 18, 2025
AIG announced Lloyd's Syndicate 2479 with Amwins and Blackstone, saying it used Palantir's Foundry to build the portfolio and had built an ontology that gives its models access to more than four million industry data points.
Quick answers
- How does AIG deploy AI?
- AIG (American International Group) deploys AI mainly through Underwriting by AIG Assist and Claims by AIG Assist, tools it built on Palantir's platforms and Anthropic's Claude models to read, enrich and rank broker submissions and claim files. AIG had deployed AIG Assist to eight lines of business by May 2026 and is beta testing a multi-agent underwriting system. CEO Eric Andersen, in the job since Jun 2026, says AI should let colleagues serve more clients, not reduce their number.
- What does AIG use AI for?
- AIG has not published a count of its AI use cases; the ones it names sit in underwriting, where Underwriting by AIG Assist is in use in eight lines of business, in claims, in portfolio analytics for acquisitions and special purpose vehicles, and in an AI-run follow facility with McGill and Partners. AIG has reported a business return only for Underwriting by AIG Assist in Lexington middle market property, where AIG says the tool helped lift the binding of submissions by about 40% (May 2026), and reports no firm-level AI return; Peter Zaffino said in May 2026 that AI's cost and revenue effects may become clearer in 2027 or 2028.
- Who leads AI at AIG?
- AI at AIG is led by Scott Hallworth (EVP and Chief Digital Officer); Roshan Navagamuwa (EVP and Chief Technology and Digital Officer); Jim Young (Global Chief Data Officer and Head of Agentic AI Solutions). Ownership of AI on the org chart: EVP and Chief Digital Officer Scott Hallworth, alongside Chief Technology and Digital Officer Roshan Navagamuwa.
- What AI platform does AIG use?
- Underwriting by AIG Assist, which AIG built with Palantir and Anthropic and had in production by Mar 2025, extracts, enriches and ranks broker submissions; Claims by AIG Assist applies the same capabilities to claim files (Mar 2026).
- Which AI models does AIG use?
- AIG runs Anthropic's Claude models with Palantir's Foundry and AIP platforms, its Mar 2025 architecture also lists AWS Bedrock, Titan and Textract, and AIG works with Google on an AI cloud foundation in Japan.
- How many AIG employees use AI?
- AIG had deployed Underwriting by AIG Assist to eight lines of business by May 2026, with the rollout to the rest of North America, the UK and EMEA due in 2026; AIG has not published how many of its about 22,100 employees use AI tools.
- How far has AI spread at AIG?
- AIG sits at the upper end of Piloting: Underwriting by AIG Assist runs in production in eight lines of business, Claims by AIG Assist is deployed in parts of claims, the Chief Digital Officer leads an AI Advisory Council under a written Global AI Policy, and AIG reports a return for Lexington middle market property. AIG falls short of Scaling because it has disclosed no AI tool open to most of its about 22,100 employees, and its named production uses remain a handful concentrated in underwriting, claims and portfolio analytics.
Open questions
- How many of AIG's about 22,100 employees use AI tools, and does AIG offer a general-purpose AI assistant to staff outside underwriting and claims?
- What does AIG spend on AI models, tokens and partner platforms such as Palantir, given that Peter Zaffino deferred clarity on AI costs to 2027 or 2028?
- How much new premium has the roughly 40% rise in the binding of submissions in Lexington middle market property produced, and how much of that rise comes from AIG Assist rather than market conditions?
- What business return, such as lower loss adjustment expense or claims cost, does Claims by AIG Assist deliver beyond faster first notice of loss handling?
- Which eight lines of business run AIG Assist, and how far did the 2026 rollout to the rest of North America, the UK and EMEA get?
- How do the AI remits of Scott Hallworth, Roshan Navagamuwa and Jim Young divide, and to whom does each report under Eric Andersen?
- How will AIG organize General Insurance, where AIG Assist is deployed, after Jon Hancock retires on Dec 31, 2026, beyond Sierra Signorelli's Americas and Global Personal Insurance role from Jan 1, 2027?
- In which clouds and regions does Claude inference for AIG Assist run, and does AIG run any model in its own data centers?
- When will the multi-agent underwriting system move from beta testing into production, and with which models besides Claude?
- How much premium has the McGill and Partners follow facility written so far, and what has Accenture's agent work saved AIG?
Sources
AIG
- Board of Directors and Executive Leadership Team
- Eric Andersen, President and CEO, biography
- Scott Hallworth, EVP and Chief Digital Officer, biography
- Roshan Navagamuwa, EVP and Chief Technology and Digital Officer, biography
- Nancy Bewlay, EVP and Global Chief Underwriting Officer, biography
- Melissa Twiningdavis, EVP and Chief Operations & Administrative Officer, biography
- Turab Hussain, EVP and Chief Risk Officer, biography
- Rose Marie Glazer, EVP and General Counsel, biography
- Jon Hancock, EVP and CEO, General Insurance, biography
- Keith Walsh, EVP and Chief Financial Officer, biography
- AIG Investor Day 2025: GenAI panel (Mar 31, 2025)
Filings, letters and investor materials
- AIG 2025 Annual Report, with Peter Zaffino's letter and the 2025 Form 10-K (Mar 31, 2026)
- AIG 2026 proxy statement (Mar 31, 2026)
- AIG Investor Day 2025 presentation, filed on Form 8-K (Mar 31, 2025)
- Q4 2025 earnings call transcript, The Motley Fool (Feb 11, 2026)
- Q1 2026 earnings call transcript, The Motley Fool (May 1, 2026)
- Q2 2026 earnings call transcript, The Motley Fool (Aug 7, 2026)
- Form 8-K exhibit: Peter Zaffino to transition to Executive Chair, Eric Andersen to join (Jan 6, 2026)
- Form 8-K: Eric Andersen appointed President and CEO (Apr 27, 2026)
- Form 8-K exhibit: Peter Zaffino to step down as Executive Chair (Sep 2, 2026)
- Form 8-K: Jon Hancock to retire (Sep 16, 2026)
- Form 8-K: Claude Wade to step down (Aug 18, 2025)
News
- Business Wire via Finviz: AIG appoints Turab Hussain Chief Risk Officer (Oct 1, 2026)
- Insurance Journal: Signorelli returns to AIG as CEO, Americas and Global Personal Insurance (Sep 22, 2026)
- Insurance Business: Jon Hancock to retire as AIG General Insurance CEO (Sep 18, 2026)
- Insurance Journal: AIG Executive Chair and former CEO Zaffino set to exit for Palantir (Sep 2, 2026)
- Claims Journal: AI data center boom is maxing out P/C insurers, AIG CEO says (Aug 13, 2026)
- Insurance Business: AIG names Nancy Bewlay global chief underwriting officer (Jul 1, 2026)
- CDO Magazine: AIG expands Jim Young's role to Global Chief Data Officer and Head of Agentic AI Solutions (Jun 5, 2026)
- Fortune: Anthropic deepens push into Wall Street with new AI agents (May 5, 2026)
- Insurance Business: AIG and McGill partner on AI-driven follow underwriting deal (Mar 16, 2026)
- Claims Journal: Zaffino says AIG's AI outcomes went from aspirational to beyond expectations (Feb 23, 2026)
- AI News: Insurance giant AIG deploys agentic AI with orchestration layer (Feb 17, 2026)
- Coverager: AIG AI, from digital twins to underwriting agents (Feb 2026)
- Carrier Management: AIG, Amwins and Blackstone launch Lloyd's Syndicate 2479 (Dec 19, 2025)
- Fortune: AIG's renewal-rights deal for Everest's global retail commercial business (Oct 27, 2025)
- CIO Dive: AIG taps financial sector veteran as chief digital officer (Aug 18, 2025)
- TIME: How CEO Peter Zaffino is transforming AIG (Jul 20, 2025)
Data confidence
- Confirmed
- Stated in a primary or reputable public source.
- Estimated
- Derived or approximated from public reporting.
- Unconfirmed
- Reported, but not yet corroborated.
AIG profile · Enterprise AI diffusion report by Imagine · facts checked against their sources on Nov 1, 2026
