AI Operating Platform
The intelligence layer
for your enterprise
Imagine connects to your existing systems, captures institutional knowledge from every department, and deploys AI agents that make real decisions, with full organizational context.
Unified context across departments. Live operational intelligence
Trusted by operations-driven companies
The Problem
Your most valuable knowledge is invisible
Every company runs on three layers of knowledge. Most of it is undocumented, scattered across tools, and walks out the door when people leave.
Expert Knowledge
The documented playbooks, SOPs, and industry know-how. The "what" of your business. Necessary, but not sufficient.
Institutional Knowledge
The undocumented grey areas that create performance dispersion. Why two companies doing the same thing get wildly different results.
Cross-Tool Context
Data trapped in the gaps between your CRM, ERP, email, Slack, and spreadsheets. The context no single tool can see.
How Imagine Works
From scattered knowledge to
operational intelligence
Connect
We integrate with your existing systems: CRM, ERP, communications, docs. Read access first. No rip-and-replace. Your tools stay exactly where they are.
Extract
The Imagine team works hand-in-hand with yours to map your expert knowledge, institutional knowledge, and undocumented processes into a unified context layer. What's been locked in people's heads becomes durable.
Deploy
AI agents operate across departments with full organizational context, automating workflows, surfacing insights, and making decisions that used to require five Slack threads.
Architecture
A thin layer connecting your stack
Imagine sits between your existing systems and the agents that operate on top. Your tools stay where they are. Every agent gets shared context, governance, and audit trails.
Integrations vary by industry. Healthcare, fintech, manufacturing, and hospitality each bring their own system requirements.
Industries
The work that moves your P&L
Insurance
-
01
Subrogation recovery
20–40% of recoverable dollars sit on the table in P&C. Agents read FNOL notes, police reports, and photos; code liability; and draft the Arbitration Forums packet before the statute runs.
-
02
Claims processing
Triage FNOL by severity, verify coverage against the dec page, set reserves, route total losses to salvage, and flag Fair Claim Practice timing before a bad-faith exposure builds.
-
03
Fraud & SIU
Score attorney-rep FNOLs, provider mill patterns, and staged-collision indicators against ISO ClaimSearch history. SIU referrals land with the evidence already attached.
-
04
Underwriting leakage
Catch undisclosed drivers, garaging mismatches, prior losses, and tier-factor errors at bind. MVR and CLUE reconciled against the application before the binder goes out.
-
05
Policy retention
Find policies with mid-term rate jumps, NSF payments, or shopping footprints. Route to the producer with a save script two weeks before the cancellation notice.
Healthcare
-
01
Denials & appeals
Work CO-16, CO-22, and CO-197 by dollar value, not FIFO. Draft appeals from the chart, pull supporting docs from the EHR, watch the timely-filing clock, and loop the root cause back to registration and coding.
-
02
Prior authorization
Draft the auth from the chart with ICD, CPT, and clinical notes. Submit via payer portal or fax, track status, and escalate to peer-to-peer before the procedure date slips.
-
03
Referral leakage
Track every PCP referral from order to completed visit. Flag patients routed out-of-network, nudge them back to preferred partners, and close the loop in the EHR.
-
04
Credentialing & enrollment
Every week a new hire waits is $10–15k in lost billables. CAQH ProView refreshed, primary-source verification done, payer enrollments and hospital privileges moved in parallel.
-
05
Scheduling & no-shows
Predict no-shows per slot by payer, visit type, and patient history. Outreach at 48 and 24 hours, overbook by provider risk class, fill the waitlist the moment a slot cancels.
Financial Services
-
01
BSA / AML alerts
Work structuring, velocity, and geography alerts in priority order. Draft SAR narratives from transaction history, refresh EDD on high-risk customers, keep CDD beneficial-ownership files current.
-
02
Loan origination
Pull tax transcripts, verify employment, compute DTI, run AUS, and prep the credit memo. Exceptions framed with compensating factors so the LO stops writing the same narrative twice.
-
03
Disputes & chargebacks
Reg E provisional credit timing respected. Representment packets built for reason codes 4853, 4855, and 13.1 with auth logs, transcripts, and delivery receipts, inside the network's response window.
-
04
Regulatory reporting
Call Report, HMDA LAR, and CRA files kept continuously audit-ready. Reconciliation breaks caught at the source account, not the night before submission.
-
05
Portfolio risk review
Pull borrower financials, recompute DSCR and leverage covenants, refresh risk ratings, and surface tripwires across the book before the next review cycle, not during it.
Manufacturing
-
01
Supplier risk
D&B distress scores, on-time delivery, PPM trends, and open news watched across tier 1, 2, and 3. Second sources qualified before the sole-source line goes down.
-
02
Production scheduling
Re-sequence work orders when a raw lot is short or a machine goes down. Collapse changeovers, respect PM windows, and keep the ship commit without an all-hands scheduling call.
-
03
Quality & warranty
Trace the field failure back to lot, operator, machine, and supplier inside the same week. 8D and CAPA closed to effectiveness, not to a signed form.
-
04
Inventory & working capital
Reset safety stock against demand volatility, rebalance across plants, and flag obsolescence before the quarter-end write-off. ABC/XYZ analysis that actually drives POs.
-
05
Unplanned downtime
Read vibration, temperature, and cycle-count tags from the historian. Line up spare parts and technician time before the asset fails, not after the shift lead calls it in.
Hospitality
-
01
Labor scheduling
Schedule to forecasted covers and occupancy. Catch overtime breaches before they post. Flag flight risks from shift patterns, clock-ins, and swap requests.
-
02
Revenue management
Reprice BAR daily against STR comp set, pickup pace, and compression dates. LOS and minimum-stay controls recommended per arrival date, per property.
-
03
Brand standards
Run QSAI and franchise audits from photo evidence. Flag deviations to the GM with a deadline, track rectification by property, and hold the flag without a monthly ops trip.
-
04
Guest experience recovery
Mid-stay survey scores under 7 trigger recovery before checkout, not after a one-star on Tripadvisor. Complaint signals routed to the right manager with folio context attached.
-
05
Procurement leakage
Off-contract POs flagged. Invoice prices reconciled against GPO contracts weekly. Rebate accruals tracked per vendor per month, not discovered at year-end.
Ownership & Trust
Built to earn your trust
You own the data, the insights, and the code. Everything runs inside your systems of record and your cloud. This is not a SaaS.
You own your data and insights
Every piece of context we extract, every insight we generate, belongs to you. No lock-in, no shared tenancy, no "our version" of your operations.
Runs in your cloud, not ours
Everything stays inside your existing systems of record and your cloud environment. Nothing runs on our end. This is not a SaaS you send your data to.
Full source code access
Your team gets access to the source code to audit, review, or change anything. Zero black-box behavior.
See what Imagine discovers
in your company
We connect read-only to a subset of your core systems and produce a Context Audit: a map of where institutional knowledge lives, where workflows break, and where decisions are being made on incomplete information.