Logistics & delivery
Track driver paperwork and proof of delivery
Proof of delivery usually slows down when delivery photos, signatures, driver notes, exception reports, and customer requirements do not tell the same story, or when a delivery completes, proof is missing, or an exception needs review. Imagine keeps those sources in view, prepares a proof-of-delivery packet, missing-item request, and exception summary, and separates the ready work from the judgment calls. After review, the approved update goes back to the TMS and document workspace, so completed work is documented before invoices go out.
The manual reality today
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01
The proof of delivery handoff starts cold
delivery photos, signatures, driver notes, exception reports, and customer requirements each hold part of the answer, so the team burns time piecing together what happened before they can respond.
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02
Small proof of delivery delays become customer-facing
When a delivery completes, proof is missing, or an exception needs review, the next step can sit until someone checks the right queue, thread, portal, or spreadsheet.
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03
Proof of delivery decisions are hard to retrace
Approvals, notes, and updates end up in side channels, making it hard to tell what was sent, what changed, and who signed off.
How Imagine handles it
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01
Collect live proof of delivery context
Imagine watches delivery photos, signatures, driver notes, exception reports, and customer requirements for new activity, stale items, and changes that affect the work.
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02
Group the facts for proof of delivery
Messages, records, dates, and prior decisions are grouped so the next step starts with the facts already attached.
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03
Prepare the proof of delivery response
Imagine drafts a proof-of-delivery packet, missing-item request, and exception summary using your rules, tone, and thresholds, then flags anything that needs judgment.
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04
Close the loop on proof of delivery
After review, approved actions are recorded in the TMS and document workspace with the context, approver, and timestamp preserved.
Works with the tools you already run
- Onfleet
- Samsara
- Google Drive
- Dropbox
- DocuSign
- Airtable
What changes
The proof of delivery queue starts warm
Prep work and status checks run continuously, so the team sees the few items that actually need a decision.
Proof of delivery follow-up feels consistent
Each next step follows the same rules and cadence, so customers, clients, candidates, and vendors get a reliable experience.
Managers can trust the proof of delivery trail
Source context, approver, and destination update stay together, so the workflow is easier to audit or explain.
Frequently asked questions
How does Imagine handle proof of delivery?
Imagine watches delivery photos, signatures, driver notes, exception reports, and customer requirements, spots when a delivery completes, proof is missing, or an exception needs review, and prepares a proof-of-delivery packet, missing-item request, and exception summary for review. Approved actions sync back to the TMS and document workspace with the supporting context attached.
When does proof of delivery need a person?
You decide what can move automatically and what needs review. Anything outside your rules is routed to the responsible person before the TMS and document workspace is updated.
Can this use our current proof of delivery systems?
This workflow can connect to systems such as Onfleet, Samsara, Google Drive, Dropbox, DocuSign, Airtable. Imagine works on top of those tools instead of replacing the system of record.
How does the proof of delivery queue change the day?
The team stops rebuilding status by hand. They open a queue that shows what changed, what is ready, and what still needs approval so completed work is documented before invoices go out.