Workflow packet New patients queue Dentrix + Open Dental, then Eaglesoft feed the packet before anyone starts chasing. Front desk

The manual reality today

  1. 01

    No one has the full new patients picture

    phone logs, website forms, patient records, insurance details, and provider calendars each hold part of the answer, so the team burns time piecing together what happened before they can respond.

  2. 02

    The new patients clock is easy to miss

    When a new patient requests care or intake forms are incomplete before the visit, the next step can sit until someone checks the right queue, thread, portal, or spreadsheet.

  3. 03

    New patients proof disappears into side channels

    Approvals, notes, and updates end up in side channels, making it hard to tell what was sent, what changed, and who signed off.

How Imagine handles it

  1. 01

    Pull in the moving new patients pieces

    Imagine watches phone logs, website forms, patient records, insurance details, and provider calendars for new activity, stale items, and changes that affect the work.

  2. 02

    Put new patients context in one place

    Messages, records, dates, and prior decisions are grouped so the next step starts with the facts already attached.

  3. 03

    Shape the human-facing new patients step

    Imagine drafts a scheduling summary, missing-form checklist, and appointment response draft using your rules, tone, and thresholds, then flags anything that needs judgment.

  4. 04

    Sync the approved new patients update

    After review, approved actions are recorded in the practice-management system and patient messaging tool with the context, approver, and timestamp preserved.

Works with the tools you already run

  • Dentrix
  • Open Dental
  • Eaglesoft
  • NexHealth
  • Weave
  • Google Calendar

What changes

New patients opens with context

Prep work and status checks run continuously, so the team sees the few items that actually need a decision.

Customers get steadier new patients updates

Each next step follows the same rules and cadence, so customers, clients, candidates, and vendors get a reliable experience.

New patients review is cleaner later

Source context, approver, and destination update stay together, so the workflow is easier to audit or explain.

Frequently asked questions

How does Imagine handle new patients?

Imagine watches phone logs, website forms, patient records, insurance details, and provider calendars, spots when a new patient requests care or intake forms are incomplete before the visit, and prepares a scheduling summary, missing-form checklist, and appointment response draft for review. Approved actions sync back to the practice-management system and patient messaging tool with the supporting context attached.

Who approves new patients actions?

You decide what can move automatically and what needs review. Anything outside your rules is routed to the responsible person before the practice-management system and patient messaging tool is updated.

Which systems are used for new patients?

This workflow can connect to systems such as Dentrix, Open Dental, Eaglesoft, NexHealth, Weave, Google Calendar. Imagine works on top of those tools instead of replacing the system of record.

What does the team see for new patients?

The team stops rebuilding status by hand. They open a queue that shows what changed, what is ready, and what still needs approval so new patients get clear next steps before they arrive.

Hand the busywork to a system you can trust.

See how Imagine handles your messiest back-office loops, end to end, with a full audit trail and your team in control.

Get Early Access No access to your systems required to start the conversation.