Verified
Enbridge
Experimenting- Pipelines and gas utilities
- ~14,800 employees (2025)
- Microsoft Azure
- ChatENB on Azure OpenAI
- No AI return reported
Enbridge deploys AI on Microsoft Azure, where it moved more than 80% of its workloads after 2020. Staff use ChatENB, an internal chatbot on Azure OpenAI Service, and Microsoft 365 Copilot, while Azure Machine Learning models tune pipeline pump energy, review right-of-way surveillance and flag pipeline maintenance needs. Enbridge's Technology and Information Services group under CIO Scott Arndt runs the work, and the board reviews AI reports each quarter. Enbridge reports the emissions its Energy Optimizer cut but no cost, revenue or headcount return credited to AI.
enbridge.comTheir approach to AI
- The platform
- Enbridge builds its AI on Microsoft Azure. Staff use ChatENB, an internal chatbot on Azure OpenAI Service, and Microsoft 365 Copilot, and custom tools such as the Energy Optimizer and the Integrity Engine run on Azure Machine Learning (Oct 2024). Enbridge's 2025 Form 10-K says AI runs in forms from self-service tools to custom-built solutions (Feb 2026).
- The models
- Enbridge's employee chatbot uses OpenAI models through Azure OpenAI Service, and Microsoft 365 Copilot serves office work. Enbridge's operational tools are machine learning models trained on its own pipeline data (Oct 2024 and May 2026), and Enbridge names no other model provider.
- The reach
- Enbridge gave Microsoft 365 Copilot to nearly one-third of its employees in 2024 and ChatENB and Bing Enterprise to the whole workforce (Oct 2024). Enbridge has published no newer count of how many of its 14,800 regular employees use AI tools.
- The catch
- Enbridge has reported no cost, revenue or headcount figure it credits to AI. Enbridge's Energy Optimizer cut about 44,600 tonnes of CO2 in 2025 (May 2026), and the Q3 2026 call credited efficiencies to cost discipline, optimization and buying power without naming AI.
Snapshot
- Employees
- ~14,800 regular
- Dec 31, 2025, about 2,600 of them unionized; over 16,300 with temporary employees and contractors (2025 Form 10-K)
- Technology budget
- Not disclosed
- Enbridge publishes no IT or AI budget. Enbridge's 10-K warns that AI benefits may need significant spending and may never materialize (Feb 2026)
- AI/ML headcount
- Not disclosed
- AI work sits in Technology and Information Services, including a Technology + Innovation Lab and an Enterprise Data and Analytics team (2026 speaker biographies)
- Who owns AI
- Scott Arndt, SVP and CIO
- Technology and Information Services is centralized under the CIO, who reports to Executive Vice President and CFO Pat Murray (Mar 2026); Tony Khoo is accountable for executing the AI strategy (Apr 2026)
- Platform
- Microsoft Azure
- ChatENB on Azure OpenAI Service; operational tools on Azure Machine Learning (Oct 2024)
- Models
- OpenAI via Azure, Copilot, in-house machine learning
- Enbridge names no model provider beyond Microsoft's services
- Reach
- ChatENB for the whole workforce
- Microsoft 365 Copilot for nearly one-third of employees (2024); no usage count since
- Use cases
- Pipeline energy, integrity, surveillance, weather
- Plus employee assistants and customer sentiment analysis; Enbridge gives no count of AI use cases
Key findings
Enbridge has reported no cost, revenue or headcount return it credits to AI. The only AI result Enbridge quantifies is about 44,600 tonnes of CO2 cut in 2025 by the Energy Optimizer, a machine learning tool that picks the most efficient pumps on its liquids pipelines (2025 Sustainability Report, May 2026).
Enbridge's AI runs on Microsoft Azure, where Enbridge moved more than 80% of its workloads within 2 years of starting its digital transformation in 2020. Enbridge's employee chatbot, ChatENB, uses Azure OpenAI Service, and its operational tools use Azure Machine Learning (Oct 2024).
Enbridge gave Microsoft 365 Copilot to nearly one-third of its employees in 2024 and ChatENB and Bing Enterprise to the whole workforce (Oct 2024). Enbridge has published no count of AI users since, and its 2025 Form 10-K (Feb 2026) says only that AI is accessible across the company, from self-service tools to custom-built solutions.
Enbridge's Technology and Information Services group is centralized under Senior Vice President and CIO Scott Arndt, who reports to CFO Pat Murray. Management sends quarterly cybersecurity and AI reports to the board's Audit, Finance and Risk Committee, chaired by Teresa Madden (2026 Management Information Circular, Mar 2026).
Enbridge's AI Policy, in effect since Jun 1, 2025, says AI supplements human judgment and does not replace it, requires risk assessments before AI systems are deployed, and limits personal information in prompts.
Where Enbridge sits
- Stage
- Experimenting
Enbridge has reported no business return it credits to AI since May 2025. Enbridge's 2025 Sustainability Report (May 2026) says the machine learning Energy Optimizer cut about 44,600 tonnes of CO2 in 2025, an emissions figure with no cost attached. Enbridge says only that the tool brings cost savings, without giving an amount. On the Nov 6, 2026 call, CFO Pat Murray credited the efficiencies in Enbridge's operating costs to cost discipline, optimization and buying power, with no mention of AI. Enbridge has not reported a company-wide AI rollout with a user count inside the window either. Microsoft 365 Copilot reached nearly one-third of employees and ChatENB the whole workforce in 2024 (Oct 2024), and the 2025 Form 10-K (Feb 2026) says AI is accessible across Enbridge without giving a number. Enbridge does have a named owner: CIO Scott Arndt runs the centralized Technology and Information Services group, and management sends AI reports to the board's Audit, Finance and Risk Committee each quarter (Mar 2026). Enbridge stays at Experimenting on recent AI work such as its AI Policy (Jun 2025), machine learning for pipeline integrity and storm hazards (May 2026) and the Navan AI travel and expense platform (Jun 2026). One return Enbridge credits to AI, or an official count of employees using its AI tools, would move Enbridge to Piloting.
How the stages are defined - Ownership
- Senior Vice President and CIO Scott Arndt, under the CFO; a Technology + Innovation Lab director executes the AI strategy
- Platform
- Hybrid: Microsoft Azure, Azure OpenAI and Copilot bought; ChatENB and operational models built
- Models
- OpenAI models via Azure OpenAI, Microsoft 365 Copilot, in-house machine learning
- Hosting
- Microsoft Azure (Azure OpenAI Service, Azure Machine Learning) for most workloads, plus a smaller own data center footprint and offsite backup data centers
- Reach
- ChatENB for all staff, Copilot for nearly one-third (2024); no newer count
How they deploy
Cloud first, then AI
Enbridge started a digital transformation in 2020 to raise productivity and efficiency. Enbridge moved more than 80% of its workloads to Microsoft Azure within 2 years and decommissioned servers to shrink its own data center footprint. Enbridge said in Oct 2024 that this foundation let it apply AI widely, and that it had begun implementing AI more than 5 years earlier. Enbridge's 2025 Form 10-K (Feb 2026) says its digital strategy aims at safety and reliability, revenue, lower costs and new energy solutions.
AI for pipeline operations, safety and emissions
Enbridge points most of its disclosed AI at the physical network (Oct 2024 and May 2026). The Energy Optimizer guides pump power use on liquids pipelines, AI reviews aerial right-of-way surveillance and the Integrity Engine flags maintenance needs. A machine learning tool in development will rank pipe deformation features, and AI predicts and monitors storm hazards at watercourse crossings in Gas Transmission. Enbridge's 10-K describes the aims as safety, emissions reduction and asset optimization.
Assistants for office work
Enbridge gives employees ChatENB and Microsoft 365 Copilot, which former CIO Bhushan Ivaturi called Enbridge's own safe and responsible version of public generative AI such as ChatGPT (Jul 2024). Enbridge's 2025 Form 10-K says the company uses cloud platforms and internal AI assistants to make workflows and data analysis more efficient. Enbridge's 2026 Management Information Circular lists advancing technology adoption, including AI tools, among the 2025 accomplishments of Chief Legal Officer Reggie Hedgebeth.
Governed through a written policy
Enbridge published an AI Policy effective Jun 1, 2025 that applies to AI it builds and AI from third parties. The policy sets principles for safety, validity and reliability, transparency and accountability, explainability, fairness, security and resilience, and privacy, and says AI supplements human judgment rather than replacing it. Enbridge's 10-K (Feb 2026) adds that AI benefits may require significant expenditures and may never materialize.
- Deployment model
- Enbridge runs AI through Technology and Information Services, which is centralized under Senior Vice President and CIO Scott Arndt. Arndt reports to Executive Vice President and CFO Pat Murray (2026 Management Information Circular). Inside that group, Tony Khoo, Director of the Technology + Innovation Lab, builds AI and digital solutions and is accountable for executing Enbridge's AI strategy and its responsible use of AI. Vinny Chand, Director for Enterprise Data and Analytics, runs governed self-service analytics on modern data platforms (2026 conference biographies). Enbridge builds operational tools such as the Energy Optimizer and the Integrity Engine for its business units on Azure Machine Learning, and buys Microsoft's assistants and services for office work. Enbridge has not said how AI teams are staffed in Liquids Pipelines, Gas Transmission, Gas Distribution and Storage or Renewable Power.
- Model providers
- Enbridge's named model provider is Microsoft. ChatENB, the internal chatbot every employee can use, runs on Azure OpenAI Service, which serves OpenAI models. Microsoft 365 Copilot and Bing Enterprise serve office work (Oct 2024). Enbridge's operational AI is machine learning built on Azure Machine Learning and trained on Enbridge's own data (Oct 2024 and May 2026). The Energy Optimizer uses pump and volume data, right-of-way monitoring uses aerial surveillance data, and the deformation feature tool uses historical risk assessments, in-line inspection reports and field examinations. Enbridge's 2025 Form 10-K (Feb 2026) mentions advanced AI models for pipeline system optimization and generative AI used by Enbridge and third parties, without naming a vendor or model. Enbridge's Navan travel and expense platform (Jun 2026) carries AI of its own.
- Data and infrastructure
- Enbridge's AI runs mostly on Microsoft Azure. More than 80% of Enbridge's workloads moved there within 2 years of 2020, ChatENB uses Azure OpenAI Service, and the Energy Optimizer, right-of-way monitoring and Integrity Engine use Azure Machine Learning (Oct 2024). Enbridge also runs a smaller physical data center after decommissioning servers (Oct 2024), and its 2025 Form 10-K says it keeps backup systems in offsite and cloud-based data centers. Enbridge has not said whether any model runs outside Azure. Operational data comes from Enbridge's control systems, including AVEVA Enterprise SCADA for liquids pipeline operations, from in-line inspection tools and from aerial patrols. In 2025 Enbridge added a Power Data Modernization tool on its Mainline that shows how pipeline scheduling affects power use, and Enbridge expects to extend it across Liquids Pipelines in 2026 (May 2026). Enbridge's AI Policy restricts personal information in prompts and inputs under its Privacy Policy.
Platforms and internal tools
ChatENBBy Oct 2024
ChatENB is Enbridge's internal chatbot for employees, built on Azure OpenAI Service and open to the whole workforce, alongside Bing Enterprise (Oct 2024). Enbridge has not published ChatENB's usage or the models behind it.
- Users
- Open to the whole workforce (Oct 2024); usage not disclosed
- Models
- OpenAI models through Azure OpenAI Service
Microsoft 365 Copilot2024
Enbridge rolled out Microsoft 365 Copilot to nearly one-third of all employees in 2024. Former CIO Bhushan Ivaturi said Copilot saves staff time on repetitive daily tasks (Jul 2024). Enbridge has not said whether access has widened since.
- Users
- Nearly one-third of employees (Oct 2024)
- Models
- Microsoft 365 Copilot
Energy OptimizerBy Jul 2024
The Energy Optimizer uses machine learning to give liquids pipeline control center operators real-time guidance on how to move product with the least power, by picking the most efficient pumps and volume allocation. Enbridge says the tool cut about 44,600 tonnes of CO2 in 2025 and brings cost savings, without giving an amount.
- Models
- Azure Machine Learning
Integrity EngineBy Oct 2024
The Integrity Engine combines workflow automation, data controls, advanced analysis and machine learning to identify potential maintenance needs on Enbridge's pipelines. Enbridge's AI Policy (Jun 2025) says the AI looks for potential cracks and corrosion.
- Models
- Azure Machine Learning
Navan travel and expense platformJun 2026
Enbridge selected Navan's AI-powered travel and expense management platform in Jun 2026 to run its travel booking and expense management.
Vendors and partners
Microsoft2020 (cloud migration)
Cloud (Azure), Azure OpenAI Service, Azure Machine Learning, Microsoft 365 Copilot and Bing Enterprise · Enbridge and Microsoft announced their AI collaboration on Oct 7, 2024. More than 80% of Enbridge's workloads had moved to Azure within 2 years of 2020.
AVEVA
Enterprise SCADA for liquids pipeline operations, station human-machine interfaces for Gas Transmission, and the PI System for renewables · AVEVA's case study describes Enbridge's program to merge several supervisory control and data acquisition (SCADA) systems into one. The systems feed the control center where the Energy Optimizer runs.
Flyscan Systems2021 (investment)
Aerial right-of-way surveillance sensors for leak and threat detection · Enbridge invested US$1 million in Flyscan's US$4.3 million financing (2021). A 2023 Pipeline Technology Journal paper describes Flyscan test flights running detection algorithms developed by Enbridge.
NavanJun 2026
AI-powered travel and expense management platform
Leadership
AI, data and platform leaders
Executives
Board
AI org map
Central Technology and Information Services under a CIO who reports to the CFO; AI tools built for the business units
Enbridge centralizes Technology and Information Services under Senior Vice President and CIO Scott Arndt, who reports to Executive Vice President and CFO Pat Murray. The Chief Information Security Officer reports to the CIO (2026 Management Information Circular). Enbridge's Technology + Innovation Lab, led by Tony Khoo, carries the AI strategy and responsible AI work, and an Enterprise Data and Analytics team under Vinny Chand runs governed analytics. The Audit, Finance and Risk Committee of the Board, chaired by Teresa Madden, receives quarterly cybersecurity and AI reports.
Enbridge has not disclosed how many people work on AI. Enbridge's AI and data work sits in Technology and Information Services, centralized under CIO Scott Arndt. Technology and Information Services includes the Technology + Innovation Lab led by Tony Khoo, who is accountable for the AI strategy, and an Enterprise Data and Analytics team led by Vinny Chand (2026 speaker biographies). Enbridge's operational AI tools are built for Liquids Pipelines, Gas Transmission and the integrity programs. Enbridge had about 14,800 regular employees at the end of 2025.
Reporting lines
President and CEO
Greg Ebel (Michele Harradence from Jan 1, 2027)
Technology and Information Services
Scott Arndt, SVP and CIO
Centralized under the CIO, who reports to the CFO (2026 Management Information Circular)
Cybersecurity
James Bouchard, VP and CISO
Runs the round-the-clock Security Operations Center
Liquids Pipelines
Colin Gruending, EVP and President
Energy Optimizer, Power Data Modernization tool and integrity machine learning; line to the CEO inferred
Gas Transmission
Matthew Akman, EVP and President
AI storm hazard monitoring; line to the CEO inferred
Gas Distribution and Storage
Michele Harradence, EVP and President
Line to the CEO inferred; Harradence becomes CEO on Jan 1, 2027
External Affairs and Legal
Reggie Hedgebeth, EVP and Chief Legal Officer
Reports directly to the CEO; the Chief Privacy Officer reports up through the Chief Compliance Officer (2026 Management Information Circular)
Technology + Innovation Lab
Tony Khoo, Director
Builds AI and digital solutions; accountable for the AI strategy and responsible use of AI; reporting line not published
Enterprise Data and Analytics
Vinny Chand, Director
Governed self-service analytics; reporting line not published
Audit, Finance and Risk Committee
Teresa Madden, Chair
Board committee with primary oversight of cybersecurity; receives quarterly AI reports
Enbridge publishes no org chart. The 2026 Management Information Circular gives the CIO's line to the CFO, the Chief Information Security Officer's line to the CIO and the Chief Legal Officer's line to the CEO. The business unit presidents' lines to the CEO are inferred from the executive officer list in the 2025 Form 10-K. The Technology + Innovation Lab and Enterprise Data and Analytics are placed in Technology and Information Services on the strength of speaker biographies, not an Enbridge source.
Named people
Use cases
Enbridge has described AI in pipeline energy use, right-of-way surveillance, pipeline integrity, storm hazard monitoring, customer sentiment analysis and employee assistants. Enbridge gives no count of AI use cases and has reported no business return it credits to AI, for any of them or for the company. Enbridge's one quantified AI result is about 44,600 tonnes of CO2 cut by the Energy Optimizer in 2025 (May 2026), an emissions figure with no cost attached.
| Use case | Area | Status | ROI |
|---|---|---|---|
| Energy Optimizer Machine learning gives control center operators real-time guidance to move product with the least power by choosing the most efficient pumps and volume allocation. Enbridge says the tool brings cost savings and cut about 44,600 tonnes of CO2 in 2025, but gives no savings amount. | Liquids Pipelines | In production | |
| Right-of-way monitoring AI reviews aerial surveillance of Enbridge's pipeline rights-of-way to detect damaging activity, conditions or loss of containment faster and more accurately. Enbridge said in Oct 2024 that the approach improved threat detection and reduced the risk of third-party damage, without a figure. | Liquids Pipelines | In production | |
| Integrity Engine Workflow automation, data controls and machine learning models identify potential maintenance needs, including potential cracks and corrosion, so integrity teams can plan maintenance. | Pipeline integrity | In production | |
| Deformation feature prioritization A machine learning tool trained on historical risk assessments, in-line inspection reports and field non-destructive examinations will help integrity engineers tell harmless pipe deformation features from harmful ones. Enbridge described the tool as in development in May 2026. | Liquids Pipelines | Announced | |
| Storm and watercourse hazard monitoring AI helps Enbridge's Gas Transmission business predict and monitor hazards such as summer storms, particularly at watercourse crossings. | Gas Transmission | In production | |
| Customer sentiment insights AI analyzes customer sentiment so Enbridge can find improvements to its service, according to its AI Policy (Jun 2025). Enbridge has not said which business units or channels use the analysis. | Customer service | In production | |
| ChatENB and Microsoft 365 Copilot Employees use ChatENB, an internal chatbot on Azure OpenAI Service, Bing Enterprise and, for nearly one-third of staff, Microsoft 365 Copilot (Oct 2024). Enbridge's 10-K (Feb 2026) says internal AI assistants make workflows and data analysis more efficient. | Enterprise | In production | |
| AI tools in legal, communications and security functions Enbridge's 2026 Management Information Circular lists advancing technology adoption, including AI tools, to improve efficiency, quality control and risk oversight across functions among the 2025 accomplishments of Reggie Hedgebeth. Hedgebeth leads legal, public affairs, communications, enterprise security and aviation. | Legal and external affairs | In production | |
| Navan travel and expense management Enbridge selected Navan's AI-powered platform for travel booking and expense management in Jun 2026. | Corporate services | Announced |
Adoption
Enbridge's newest official adoption figures date from 2024. Microsoft 365 Copilot reached nearly one-third of all employees, and the entire workforce had access to ChatENB and Bing Enterprise (Oct 2024). Enbridge's 2025 Form 10-K (Feb 2026) says AI is accessible across the company in forms from self-service tools to custom-built solutions. The 2026 Management Information Circular says management reports on AI governance and usage to the board. Enbridge has not published how many of its 14,800 regular employees use AI tools or how often.
By the numbers
Rollout, first pilot to today
By 2019
Enbridge begins implementing AI, more than 5 years before its Oct 2024 announcement with Microsoft.
2020
Enbridge starts a digital transformation and a cloud migration that moves more than 80% of its workloads to Microsoft Azure within 2 years.
2021
Enbridge invests US$1 million in Flyscan Systems, which builds aerial sensors for leak and threat detection on pipeline rights-of-way.
2024
Enbridge rolls out Microsoft 365 Copilot to nearly one-third of employees and gives the whole workforce ChatENB on Azure OpenAI Service and Bing Enterprise.
Oct 7, 2024
Enbridge and Microsoft announce their AI collaboration, naming the Energy Optimizer, right-of-way monitoring and the Integrity Engine on Azure Machine Learning.
2025
Enbridge adds a Power Data Modernization tool on its Mainline; the Energy Optimizer cuts about 44,600 tonnes of CO2 over the year.
Jun 1, 2025
Enbridge's AI Policy takes effect, covering AI built in-house and by third parties.
Feb 2026
Enbridge's 2025 Form 10-K says AI is accessible across the company, from self-service tools to custom-built solutions.
Jun 2026
Enbridge selects Navan's AI-powered travel and expense platform.
Economics & controls
Spend and ROI
Technology spending
Enbridge does not disclose a technology or AI budget. Enbridge's 2025 Form 10-K (Feb 2026) warns that AI tools may bring advantages if used with proper governance, but that the benefits may require significant expenditures and may never materialize.
Reported ROI
Enbridge has reported no cost, revenue, headcount or margin figure it credits to AI, for a use case or for the company. Enbridge says the Energy Optimizer produces cost savings as well as emissions cuts, but quantifies only the emissions: about 44,600 tonnes of CO2 in 2025 (May 2026). On the Nov 6, 2026 call, CFO Pat Murray credited the efficiencies in operating costs, maintenance capital and growth projects to cost discipline, optimization efforts and buying power, without mentioning AI.
AI as a source of demand
Enbridge's commercial link to AI is mostly selling energy to AI data centers. Greg Ebel told Fortune in May 2026 that Enbridge's renewable, gas transmission and gas distribution businesses are all connecting or building projects for AI data centers. Enbridge has 1.4 gigawatts of renewable generation under contract with Meta (Nov 2026 call). These revenues come from AI customers, not from Enbridge's own use of AI.
Governance and risk
AI Policy
Enbridge's AI Policy, version 06.25, took effect on Jun 1, 2025 and covers AI developed by Enbridge and by third parties. Enbridge's AI Policy requires AI systems to be risk assessed before deployment and operated with human direction and control. The policy says AI supplements good human judgment but does not substitute for it, aims to keep training data representative to limit bias, and restricts personal information in prompts and inputs under Enbridge's Privacy Policy.
Board oversight
Enbridge's Audit, Finance and Risk Committee has primary oversight of cybersecurity, and its oversight extends to emerging technologies including AI (2025 Sustainability Report). Management sends quarterly cybersecurity and AI reports to the committee and the Board, and the committee received an update on the governance and usage of AI in 2025. The Safety and Reliability Committee hears about AI as it relates to operational risk and safety (2026 Management Information Circular). The committee and other directors attended an education session on cybersecurity and AI in Jun 2025.
Management controls
Enbridge's Technology and Information Services is centralized under the CIO, and the Chief Information Security Officer reports to the CIO. The Chief Privacy Officer reports through the Chief Compliance Officer to the Chief Legal Officer (2026 Management Information Circular). Enbridge's cybersecurity program follows the NIST framework and the Transportation Security Administration's pipeline security guidelines, and an Acceptable Use of Technology Assets Policy sits beside the AI Policy.
Risks Enbridge names
Enbridge's 2025 Form 10-K says growing use of AI, including generative AI by Enbridge and third parties and AI embedded in software, widens the cybersecurity risks to its critical infrastructure. The 10-K says the same growth raises risks of misuse, decisions based on biased or incorrect models, exposure of sensitive data and unauthorized use of intellectual property.
Recent signals
Nov 6, 2026
On Enbridge's Q3 2026 call, Greg Ebel's last as CEO, CFO Pat Murray credited operating efficiencies to cost discipline, optimization and buying power, with no mention of AI.
Sep 8, 2026
Enbridge names Michele Harradence President and CEO from Jan 1, 2027, succeeding Greg Ebel, who retires on Dec 31, 2026.
Jun 2026
Enbridge selects Navan's AI-powered travel and expense management platform.
May 28, 2026
Enbridge's 2025 Sustainability Report says the Energy Optimizer cut about 44,600 tonnes of CO2 in 2025 and describes a machine learning tool for pipe deformation features and AI storm monitoring. The report also says board cybersecurity oversight extends to AI.
May 4, 2026
Greg Ebel tells Fortune that all of Enbridge's businesses are connecting or building projects for AI data centers.
Apr 2026
Tony Khoo, accountable for Enbridge's AI strategy, speaks on governing and scaling AI in operations at the Digitalization and AI in Energy Canada conference in Calgary.
Apr 2026
Vinny Chand, Enbridge's Director for Enterprise Data and Analytics, presents on governed data at a Databricks energy forum in Houston.
Mar 2026
Enbridge's 2026 Management Information Circular says management sends quarterly cybersecurity and AI reports to the board and that the CIO reports to the CFO.
Feb 2026
Enbridge's 2025 Form 10-K says AI is accessible across the company and that internal AI assistants make workflows and data analysis more efficient.
Quick answers
- How does Enbridge deploy AI?
- Enbridge deploys AI on Microsoft Azure, where it moved more than 80% of its workloads after 2020. Staff use ChatENB, an internal chatbot on Azure OpenAI Service, and Microsoft 365 Copilot, while Azure Machine Learning models tune pipeline pump energy, review right-of-way surveillance and flag pipeline maintenance needs. Enbridge's Technology and Information Services group under CIO Scott Arndt runs the work, and the board reviews AI reports each quarter. Enbridge reports the emissions its Energy Optimizer cut but no cost, revenue or headcount return credited to AI.
- What does Enbridge use AI for?
- Enbridge has described AI in pipeline energy use, right-of-way surveillance, pipeline integrity, storm hazard monitoring, customer sentiment analysis and employee assistants. Enbridge gives no count of AI use cases and has reported no business return it credits to AI, for any of them or for the company. Enbridge's one quantified AI result is about 44,600 tonnes of CO2 cut by the Energy Optimizer in 2025 (May 2026), an emissions figure with no cost attached.
- Who leads AI at Enbridge?
- AI at Enbridge is led by Scott Arndt (Senior Vice President and Chief Information Officer); James Bouchard (Vice President and Chief Information Security Officer); Tony Khoo (Director, Technology + Innovation Lab). Ownership of AI on the org chart: Senior Vice President and CIO Scott Arndt, under the CFO; a Technology + Innovation Lab director executes the AI strategy.
- What AI platform does Enbridge use?
- Enbridge builds its AI on Microsoft Azure. Staff use ChatENB, an internal chatbot on Azure OpenAI Service, and Microsoft 365 Copilot, and custom tools such as the Energy Optimizer and the Integrity Engine run on Azure Machine Learning (Oct 2024). Enbridge's 2025 Form 10-K says AI runs in forms from self-service tools to custom-built solutions (Feb 2026).
- Which AI models does Enbridge use?
- Enbridge's employee chatbot uses OpenAI models through Azure OpenAI Service, and Microsoft 365 Copilot serves office work. Enbridge's operational tools are machine learning models trained on its own pipeline data (Oct 2024 and May 2026), and Enbridge names no other model provider.
- How many Enbridge employees use AI?
- Enbridge gave Microsoft 365 Copilot to nearly one-third of its employees in 2024 and ChatENB and Bing Enterprise to the whole workforce (Oct 2024). Enbridge has published no newer count of how many of its 14,800 regular employees use AI tools.
- What return has Enbridge reported from AI?
- Enbridge has reported no business return it credits to AI since May 2025. Enbridge's 2025 Sustainability Report (May 2026) says the machine learning Energy Optimizer cut about 44,600 tonnes of CO2 in 2025, an emissions figure with no cost attached. Enbridge says only that the tool brings cost savings, without giving an amount. On the Nov 6, 2026 call, CFO Pat Murray credited the efficiencies in Enbridge's operating costs to cost discipline, optimization and buying power, with no mention of AI. Enbridge has not reported a company-wide AI rollout with a user count inside the window either. Microsoft 365 Copilot reached nearly one-third of employees and ChatENB the whole workforce in 2024 (Oct 2024), and the 2025 Form 10-K (Feb 2026) says AI is accessible across Enbridge without giving a number. Enbridge does have a named owner: CIO Scott Arndt runs the centralized Technology and Information Services group, and management sends AI reports to the board's Audit, Finance and Risk Committee each quarter (Mar 2026). Enbridge stays at Experimenting on recent AI work such as its AI Policy (Jun 2025), machine learning for pipeline integrity and storm hazards (May 2026) and the Navan AI travel and expense platform (Jun 2026). One return Enbridge credits to AI, or an official count of employees using its AI tools, would move Enbridge to Piloting.
Open questions
- How much do the Energy Optimizer, right-of-way monitoring and the Integrity Engine save Enbridge in power, maintenance or incident costs? Enbridge says the Energy Optimizer brings cost savings but has published only its emissions effect.
- How many of Enbridge's 14,800 regular employees use ChatENB and Microsoft 365 Copilot today, and how often? The only official figures date from 2024.
- When did Scott Arndt become CIO, and does Tony Khoo, who executes the AI strategy, report to him? Enbridge has published neither.
- Which models does ChatENB run, and does Enbridge use any model provider other than Microsoft and OpenAI, or run models outside Azure?
- Has Enbridge applied AI in its gas utilities, the business Michele Harradence ran before becoming CEO, beyond customer sentiment analysis?
- Which AI tools did Enbridge's legal and external affairs functions adopt in 2025, what do they do, and what did they save?
Sources
Enbridge
Filings
Partners and vendors
Conferences
Data confidence
- Confirmed
- Stated in a primary or reputable public source.
- Estimated
- Derived or approximated from public reporting.
- Unconfirmed
- Reported, but not yet corroborated.
Enbridge profile · Enterprise AI diffusion report by Imagine · facts checked against their sources on Nov 9, 2026
