Retail
Turn one-time shoppers into regulars
Imagine turns your point-of-sale purchase history into timely follow-up that brings shoppers back. It spots first-time buyers, lapsing regulars, and customers who would want a restock or new arrival, then drafts a message that sounds like you, ready for approval. Repeat business stops depending on whoever happens to remember to send an email.
The manual reality today
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01
Purchase history just sits in the POS
Your system knows who bought what and when, but that signal never turns into a reason to reach back out. The most valuable marketing list goes unused.
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02
Regulars drift away unnoticed
A loyal customer who stops coming in rarely announces it. Without someone watching, the window to win them back closes before anyone notices.
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03
Follow-up depends on spare time nobody has
Thank-you notes, new-arrival alerts, and win-backs only go out when the floor is quiet, which is almost never. So they go out rarely, or not at all.
How Imagine handles it
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01
Read purchase history as a signal
Purchases, categories, visit frequency, and spend from your POS and e-commerce tools are read together to spot who is worth reaching and why.
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02
Spot the moments worth a message
First purchases, lapsing regulars, restock-worthy buyers, and loyalty milestones are surfaced as follow-up opportunities with the reason attached.
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03
Draft outreach that sounds like you
Thank-yous, win-backs, and new-arrival notes are drafted to sound like your store and segmented to the right shoppers, ready to send through your email tool.
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04
Send on approval and learn
Messages go out on the cadence you set, automatically or after review, and results feed back so the timing and segments keep improving.
Works with the tools you already run
- Shopify
- Lightspeed Retail
- Mailchimp
- Klaviyo
- Gmail
- QuickBooks Online
What changes
More shoppers come back
Timely, relevant follow-up turns one-time buyers into repeat customers without anyone manually building a list.
Regulars win-backs before it’s too late
Lapsing customers are spotted while the relationship is still warm, so a friendly nudge can bring them in instead of losing them for good.
Marketing that actually goes out
Follow-up runs on schedule instead of waiting for a quiet afternoon, so the store stays in touch with the people most likely to buy again.
Frequently asked questions
Where does the customer data come from?
From the tools you already use: purchase history and customer records in your POS and e-commerce platform, such as Shopify or Clover. Imagine uses that history to segment shoppers and decide who to reach, without you exporting or rebuilding a list.
Will messages match my store’s voice?
Yes. Outreach is drafted in your brand’s tone and can be reviewed before it sends. You set the style, the offers, and which segments get which message, and Imagine keeps to those rules.
Does it send through my existing email tool?
Imagine drafts and schedules through the email or marketing tool you already run, like Mailchimp, Klaviyo, or Gmail, so sending, unsubscribes, and deliverability stay where your customers expect them.
Can I keep approval over what goes out?
Yes. You decide which follow-ups send automatically and which wait for review. Routine thank-yous can go out on their own while promotions or larger campaigns stay in draft until you approve them.