Verified
Medtronic
Experimenting- Medical devices
- 95,000+ employees
- MedtronicGPT for employees
- AWS and Azure
- No AI return reported
- AI chief left Sep 2026
Medtronic deploys AI inside its devices, such as GI Genius endoscopy and Touch Surgery in more than 1,500 operating rooms, and inside the company. Medtronic staff use the MedtronicGPT chatbot, Microsoft 365 Copilot and a shared data and AI foundation on AWS. Medtronic has published no business return it credits to AI and no count of employees using its AI tools, and Global Chief AI Officer Rodolphe Katra left for GE HealthCare on Sep 30, 2026.
medtronic.comTheir approach to AI
- The platform
- MedtronicGPT, an internal chatbot, and Microsoft 365 Copilot were available to Medtronic staff by Oct 2024. CIO Rashmi Kumar described in Jun 2026 a shared data, AI and software foundation on AWS that Medtronic's operating units reuse.
- The models
- Medtronic has not said which models run MedtronicGPT. Supply chain tools that IBM built for Medtronic use Azure OpenAI models, and Medtronic's device AI runs on NVIDIA Holoscan and accelerated computing in the operating room.
- The reach
- Medtronic has not published how many of its more than 95,000 employees use MedtronicGPT or Copilot. Touch Surgery, product AI that Medtronic sells to hospitals, is in more than 1,500 operating rooms (Jul 2026).
- The catch
- Medtronic credits no business return to its internal AI. The savings figures on record, such as $9 million to $10 million in cardiovascular customer support, come from vendors. Geoff Martha said in Sep 2026 that Medtronic's AI centers on device and procedure data, not broad large language models.
Snapshot
- Employees
- 95,000+
- Full-time, fiscal year ended Apr 24, 2026 (Form 10-K)
- Technology budget
- Not disclosed
- R&D expense $2.9B in fiscal 2026, up from $2.7B (Form 10-K)
- AI/ML headcount
- Not disclosed
- 200+ at the London AI and robotics centre (Sep 2025); about 1,600 engineers in Hyderabad (Aug 2026)
- Who owns AI
- No chief AI officer named
- Former Global Chief AI Officer Rodolphe Katra left Sep 30, 2026; CIO Rashmi Kumar leads Global IT; CTO Jim Peichel leads technology
- Platform
- MedtronicGPT, built in-house
- Plus Microsoft 365 Copilot and a shared data and AI foundation on AWS
- Models
- Azure OpenAI, others not disclosed
- Azure OpenAI in IBM-built supply chain tools; NVIDIA platforms in devices
- Reach
- No user count published
- MedtronicGPT and Copilot available to staff by Oct 2024
- Use cases
- 200+ ideas (Oct 2024)
- Every business unit asked for an AI plan; several ideas funded
Key findings
Medtronic has published no business return it credits to AI, and its fiscal 2026 results release (Jun 2026) does not mention AI. The savings figures for Medtronic's internal AI, such as $9 million to $10 million in cardiovascular customer support (Aug 2025), come from vendor webinars and case studies.
Medtronic gave staff an internal chatbot, MedtronicGPT, and Microsoft 365 Copilot by Oct 2024, and launched MedtronicGPT with AI bootcamps in Korea and Asia in Feb 2026. Medtronic has not said how many of its more than 95,000 employees use either tool.
CIO Rashmi Kumar described a federated model in Jun 2026: Medtronic's operating units build on one shared data, AI and software foundation on AWS, using services such as Amazon SageMaker AI and AWS HealthLake. Each therapy keeps its own differentiating work.
Rodolphe Katra, Medtronic's Global Chief AI Officer since 2023 and head of its enterprise AI Center of Excellence, left for GE HealthCare on Sep 30, 2026, and Medtronic has not named a successor. Ken Washington, Medtronic's first Chief Technology and Innovation Officer, retired in Nov 2025.
Medtronic's AI revenue sits in its devices, and Geoff Martha said in Sep 2026 that Medtronic's AI centers on device and procedure data. Touch Surgery reaches more than 1,500 operating rooms (Jul 2026), and Medtronic paid $585 million for CathWorks, an AI-based coronary physiology platform, in Apr 2026.
Where Medtronic sits
- Stage
- Experimenting
Medtronic has reported no business return it credits to AI in the 18 months since May 2025, for any use case or for the company as a whole. Medtronic's fiscal 2026 results release (Jun 2026) does not mention AI. A Sep 2025 investor summary credits Medtronic's supply chain savings to consolidation and lean manufacturing, with AI and automation only among the helpers. The savings figures for Medtronic's contact center agents ($6 million, and $9 million to $10 million in cardiovascular support) and its shared AWS foundation (30% lower cost per use case) appear only in vendor case studies and blogs. Medtronic has not reported a company-wide rollout with a user count either. MedtronicGPT and Microsoft 365 Copilot were available to staff by Oct 2024, and MedtronicGPT launched in Korea and Asia in Feb 2026, but Medtronic has not said how many of its more than 95,000 employees use them. Medtronic's named AI owner, former Global Chief AI Officer Rodolphe Katra, left for GE HealthCare on Sep 30, 2026. Medtronic's AI work since May 2025 is on the public record, from the AWS foundation (Jun 2026) to Touch Surgery Aide (Jul 2026), which places Medtronic at Experimenting. One cost, revenue or headcount return Medtronic credits to AI, or a company-wide count of employees using its AI tools with a named owner, would move it to Piloting.
How the stages are defined - Ownership
- No chief AI officer named since Sep 2026; CIO Rashmi Kumar runs Global IT, with IT under SVP Matt Walter since Apr 2026
- Platform
- Hybrid: MedtronicGPT built in-house; Copilot and vendor agents bought
- Models
- Azure OpenAI in supply chain tools; MedtronicGPT models not disclosed
- Hosting
- AWS for the shared data and AI foundation, Microsoft Azure for OpenAI models and document AI, Snowflake for supply chain data; NVIDIA hardware runs device AI in hospitals; own data centers not disclosed
- Reach
- No employee user count published
How they deploy
Device data first
Medtronic puts most of its AI effort into its devices and the data they produce. Geoff Martha said at the Wells Fargo Healthcare Conference on Sep 8, 2026 that Medtronic's AI applications center on structured physiological, device and procedure data rather than broad large language model applications, citing GI Genius. Martha said in Jan 2024 that Medtronic has to train its own models on high-quality data, adding that the work is not about ChatGPT.
An AI plan in every business unit
Medtronic asked every department to propose ways AI could raise productivity or improve patient outcomes. Staff had gathered more than 200 ideas by Oct 2024, and several had received a first round of internal funding, according to then Chief Technology and Innovation Officer Ken Washington. IMD describes an enterprise AI Center of Excellence led by then Global Chief AI Officer Rodolphe Katra that required each business unit to identify AI use cases.
A shared foundation, therapy teams on top
Medtronic moved what Rashmi Kumar and Karl Anderson called non-differentiating capabilities into a shared data, AI and software foundation on AWS, according to an AWS account of their talk at the 2026 AWS Life Sciences Symposium (Jun 2026). The shared capabilities include a data science workbench, healthcare imaging, connectivity, compliance and master data management. Research and development autonomy stays at the therapy and patient experience layer.
Unified data before AI
Rashmi Kumar said in Feb 2026 that fragmented core systems create islands of information and that Medtronic needs a unified data layer to feed AI. Kumar added that processes should be redesigned around AI rather than digitized on the front end. Kumar said Medtronic both hires people with AI experience and retrains existing teams, since hiring alone will not be enough.
Build the core, partner and acquire
Rashmi Kumar said in Dec 2024 that Medtronic spends research dollars to build internal AI capabilities, such as tools that predict which spine surgery components a case needs, while working with technology companies and AI startups. Medtronic bought CathWorks, maker of the AI-based FFRangio coronary system, for $585 million in Apr 2026 after a 2022 partnership, and builds operating room AI on NVIDIA platforms.
- Deployment model
- Medtronic runs AI in 2 places. Global IT, led by CIO Rashmi Kumar, provides employee tools such as MedtronicGPT and Microsoft 365 Copilot, the shared data and AI foundation on AWS, and automation for functions such as finance, HR and customer support. Global IT has been part of SVP Matt Walter's Human Resources, IT and Global Communications portfolio since Apr 2026. Product AI sits with the operating units and technology teams under CTO Jim Peichel, with software built at the London Centre of Digital Excellence, the Medtronic Engineering and Innovation Center in Hyderabad and the operating units. An enterprise AI Center of Excellence under then Global Chief AI Officer Rodolphe Katra set strategy, governance and use-case priorities until Katra left on Sep 30, 2026.
- Model providers
- Medtronic has not said which models power MedtronicGPT, which Fortune described in Oct 2024 as an internal version of ChatGPT. Medtronic gives staff Microsoft 365 Copilot (Oct 2024). Tools that IBM Consulting built for Medtronic's Global Operations and Supply Chain combine Azure Document Intelligence with retrieval-augmented generation on Azure OpenAI models (2024). IBM's invoice matching tool for Medtronic uses Microsoft-based machine learning and generative AI (2025). Medtronic's contact center agents run on Teneo.ai's platform with retrieval from approved device documentation (Aug 2025). Medtronic's recruiting agent is Workday's Paradox, and Amazon SageMaker AI sits in its AWS foundation (Jun 2026). In devices, Medtronic trains its own models, and Touch Surgery Aide runs on NVIDIA Holoscan, CUDA and TensorRT (Jul 2026).
- Data and infrastructure
- Medtronic's shared data, AI and software foundation runs on AWS, using Amazon S3, AWS Lambda, AWS HealthLake, AWS Glue, AWS Lake Formation and Amazon SageMaker AI, according to AWS's account of Rashmi Kumar's Jun 2026 talk. Medtronic uses Microsoft Azure for Azure OpenAI models, Azure Document Intelligence and Azure Blob Storage in its supply chain document tools (IBM, 2024). For supply chain planning, Medtronic integrated data from 9 enterprise resource planning systems into one Snowflake data lake feeding Blue Yonder's planning system, which more than 45 sites use (EY). Medtronic has not said whether any models run in its own data centers. In hospitals, GI Genius and Touch Surgery Aide run AI on NVIDIA edge computing, and AccuRhythm AI filters cardiac monitor alerts with cloud-based algorithms.
Platforms and internal tools
MedtronicGPTBy Oct 2024
MedtronicGPT is Medtronic's internal generative AI chatbot for employees, which Fortune described in Oct 2024 as an internal version of ChatGPT. Medtronic Korea said in Feb 2026 that Medtronic is expanding generative AI with the launch of MedtronicGPT as a dedicated employee platform, alongside regional AI business training and bootcamps in Korea and Asia.
- Users
- Not disclosed
Microsoft 365 CopilotBy Oct 2024
Microsoft 365 Copilot was among the generative AI tools Medtronic had made available to staff by Oct 2024, according to Fortune, alongside an internal education campaign on what AI can and cannot do.
- Users
- Not disclosed
Shared data, AI and software foundation on AWSBy Jun 2026
Medtronic's federated foundation centralizes a data science workbench, healthcare imaging, connectivity, compliance and master data management on AWS for reuse by its operating units, which keep their own therapy-specific work. AWS reported that Rashmi Kumar and Karl Anderson described the foundation at the 2026 AWS Life Sciences Symposium as part of Medtronic's Insight Driven Care vision.
- Models
- Amazon SageMaker AI
Teneo voice and digital agentsAbout 2018
Medtronic has used Teneo.ai's conversational platform for about 7 years for voice and digital support, starting with a conversational phone system in its cardiovascular support unit. Teneo.ai said in Aug 2025 that Medtronic runs 13 agents across 135 countries: 8 for patients, providers, distributors and sales teams and 5 for employees in HR, IT and legal. Teneo.ai said 17 more agents were planned.
Touch Surgery ecosystem and Touch Surgery AideAide unveiled Jul 2026
Touch Surgery is Medtronic's product AI for surgery: planning, training, tele-mentoring and AI-powered post-operative analytics, in more than 1,500 operating rooms. Touch Surgery Aide, unveiled in Jul 2026, is a compute platform built on NVIDIA infrastructure that runs AI during procedures, starting with the FDA-cleared Instrument Exit Point application for the Hugo robot.
- Models
- Medtronic models on NVIDIA Holoscan, CUDA and TensorRT
Vendors and partners
Amazon Web ServicesBy Jun 2026
Cloud for the shared data, AI and software foundation · AWS reported that Medtronic's foundation uses Amazon S3, AWS Lambda, AWS HealthLake, AWS Glue, AWS Lake Formation and Amazon SageMaker AI.
MicrosoftBy 2024
Microsoft 365 Copilot for staff; Azure OpenAI and Azure Document Intelligence in supply chain tools
IBM Consulting and IBM Neudesic2024
Built generative AI tools for supply chain material data and invoice matching · IBM's case studies say the tools read engineering drawings with up to 90% accuracy and cut invoice matching from up to 20 minutes to 8 seconds. Medtronic has not published a cost figure for either tool.
NVIDIAMar 2023
Edge AI computing in GI Genius and Touch Surgery Aide · Medtronic and NVIDIA agreed in Mar 2023 to build an AI platform for medical devices, starting with GI Genius. Touch Surgery Aide runs on NVIDIA Holoscan, CUDA and TensorRT (Jul 2026).
Teneo.aiAbout 2018
Voice and digital AI agents for customer and employee support
Workday (Paradox, HiredScore)
Recruiting agent and talent AI · Workday says Medtronic's Paradox agent, Sam, scheduled 6,000 interviews in 3 months for a team that makes about 12,000 hires a year, and that Medtronic is adding HiredScore AI.
EY, Blue Yonder and Snowflake
Supply chain planning system and data lake · EY says more than 90% of Medtronic's total demand value is planned in Blue Yonder and names AI and machine learning as the next step for the planning data.
Leadership
AI, data and platform leaders
Executives
Board
AI org map
Global IT runs employee AI and the shared data foundation; product AI sits with the technology office and operating units
Medtronic created a Chief Technology and Innovation Officer role in Jun 2023, filled by Ken Washington. Medtronic also created a Global Chief AI Officer role, filled from 2023 by Rodolphe Katra, who set up an enterprise AI Center of Excellence. Washington retired in Nov 2025, and Jim Peichel succeeded him as CTO. Katra left for GE HealthCare on Sep 30, 2026, and Medtronic has announced no successor. CIO Rashmi Kumar leads Global IT, and the fiscal 2026 Form 10-K shows IT moving into SVP Matt Walter's Executive Committee portfolio in Apr 2026.
Medtronic has not published a count of its AI and machine learning staff. Medtronic's AI talent sits in Global IT under CIO Rashmi Kumar, in product engineering and in functional analytics teams such as Advanced Analytics in Global Operations and Supply Chain. Product engineering includes more than 200 people at the London Centre of Digital Excellence, which builds AI and software for surgery (Sep 2025). Product engineering also includes about 1,600 engineers at the Medtronic Engineering and Innovation Center in Hyderabad, about 75% of them on product innovation (Aug 2026). Rashmi Kumar said in Feb 2026 that Medtronic has hired people with AI experience and is retraining existing teams.
Reporting lines
Chairman and CEO
Global Information Technology
Rashmi Kumar, Global CIO
MedtronicGPT, Copilot and the shared AWS foundation; the Chief Information Security Officer reports to the CIO (Form 10-K); the line to Matt Walter is inferred from his IT remit, not published
Chief Technology Office
Jim Peichel, CTO
Reporting line not published; shown under the CEO
Global Operations and Supply Chain
Rogerio Branco, Chief Operations and Supply Chain Officer
Executive Committee
Advanced Analytics, Global Operations and Supply Chain
Luciano Miranda, VP (as of 2025; current role not confirmed)
Chief Financial Officer
Thierry Piéton
Medical Surgical Portfolio
Mike Marinaro, President, Medtronic
Digital Technologies, Surgical
George Murgatroyd, VP and General Manager
Touch Surgery and the London Centre of Digital Excellence, 200+ staff (Sep 2025)
Enterprise AI Center of Excellence
Vacant since Sep 2026
Led by former Global Chief AI Officer Rodolphe Katra from 2023 to Sep 30, 2026; reporting line not published
Medtronic's leadership page, checked Nov 9, 2026, lists 13 Executive Committee members and no CIO, CTO or chief AI officer among them; Matt Walter is the member whose title includes IT. Rashmi Kumar was described as Medtronic's CIO in Feb 2026 (Deloitte) and Jun 2026 (AWS), and Medtronic has not published to whom Kumar, Jim Peichel or the AI Center of Excellence report.
Where the AI workforce sits
Product innovation, including device AI and software
Estimate from one site: about 75% of the roughly 1,600 engineers at the Hyderabad center work on product innovation (Aug 2026). Medtronic has not given a company-wide split.
~75%Global IT, supply chain engineering, manufacturing and quality
Estimate from the same site: the rest of the Hyderabad engineers work in Global IT, including hyperautomation, supply chain engineering, manufacturing transfers, supplier optimization and post-market quality.
~25%
Named people
Use cases
Medtronic's internal AI use cases on record cover employee chatbots, customer and device support agents, contract and complaint work, supply chain document and shipment tools, invoice matching and recruiting. Medtronic's product AI covers colonoscopy, cardiac monitoring, coronary physiology, spine planning and surgical video. Medtronic has published no return it credits to AI for any of them. The savings figures on record come from vendors such as Teneo.ai, IBM and AWS, and Medtronic credits CathWorks' contribution to coronary growth to AI and advanced computational science together. Medtronic gives no firm-level AI figure.
| Use case | Area | Status | ROI |
|---|---|---|---|
| MedtronicGPT and Microsoft 365 Copilot Medtronic staff use MedtronicGPT, an internal generative AI chatbot, and Microsoft 365 Copilot for everyday work, and Medtronic launched MedtronicGPT with AI training and bootcamps in Korea and Asia in Feb 2026. | Firmwide | In production | |
| Voice and digital support agents Teneo.ai agents answer patients, clinicians, distributors and sales staff in 135 countries, troubleshooting devices and resolving error codes with answers drawn only from approved documentation. Teneo.ai reported $6 million of savings in one case study and $9 million to $10 million for the cardiovascular group in an Aug 2025 webinar; Medtronic has not published either figure. | Customer and device support | In production | |
| Contract management Medtronic uses AI tools to summarize contracts, extract clauses, redline and suggest changes. Rashmi Kumar listed contract work in Dec 2024 among Medtronic's productivity use cases, alongside customer care, shipment tracking and marketing. | Legal and commercial | In production | |
| Complaint handling Medtronic piloted generative AI in medical device complaint processing, a mostly manual process, with the Medical Device Innovation Consortium and the FDA from Sep 2023. The pilot paired generative AI with rule-based automation for data entry, summaries and recommendations. Rashmi Kumar said in Dec 2024 that the system would soon be deployed, and Medtronic has not confirmed its rollout. | Quality | Pilot | |
| Shipment quality and over-shipment models Medtronic built machine learning models that find and size problems before shipment and reduce over-shipment and waste, Rashmi Kumar said in Dec 2024. | Global Operations and Supply Chain | In production | |
| Material data from engineering drawings Medtronic's supply chain analytics and supplier management teams use a tool built with IBM Consulting to pull raw material and part data from engineering drawings into a searchable database. The tool combines Azure Document Intelligence and Azure OpenAI models and reaches up to 90% accuracy, according to IBM. | Global Operations and Supply Chain | In production | |
| Invoice matching Medtronic's Credit Services team matches invoices, proofs of delivery and purchase orders with an IBM Neudesic tool that uses machine learning and generative AI. IBM says the tool cut matching from up to 20 minutes per invoice to 8 seconds after a 4-week rollout in one department (2025). | Finance | In production | |
| Recruiting agent Medtronic's Paradox agent, Sam, answers candidates, takes applications and schedules interviews around the clock. Workday says Sam scheduled 6,000 interviews in 3 months, with the median time to schedule falling from days to about 17 minutes. | Human Resources | In production | |
| GI Genius intelligent endoscopy GI Genius scans every frame of a colonoscopy in real time and flags possible polyps, including small, flat ones. GI Genius runs on NVIDIA edge computing under a 2023 agreement. Geoff Martha said in Sep 2026 that GI Genius is becoming a standard of care in the U.S. | Products (AI in devices) | In production | |
| Touch Surgery and Touch Surgery Aide Touch Surgery gives surgeons AI-powered analytics after procedures in more than 1,500 operating rooms. Touch Surgery Aide, unveiled in Jul 2026, runs real-time AI during robotic surgery, starting with the FDA-cleared Instrument Exit Point application for Hugo. | Products (AI in devices) | In production | |
| CathWorks FFRangio CathWorks FFRangio derives coronary physiology values along the whole coronary tree from routine angiograms, without pressure wires or drugs. Medtronic completed the $585 million acquisition in Apr 2026. Medtronic said on Sep 1, 2026 that CathWorks, which it calls an AI and advanced computational science platform, added nearly 300 basis points to coronary organic growth. | Products (AI in devices) | In production | |
| AccuRhythm AI and AiBLE spine planning AccuRhythm AI filters false atrial fibrillation and pause alerts from LINQ insertable cardiac monitors with cloud-based algorithms. Medtronic's AiBLE spine technology includes UNiD Adaptive Spine Intelligence, AI-driven planning for surgery and personalized spinal implants. | Products (AI in devices) | In production |
Adoption
Medtronic has spread AI through its devices for years, from GI Genius to Touch Surgery in more than 1,500 operating rooms (Jul 2026). Medtronic's former diabetes business, separated as MiniMed in Oct 2026, ran a hybrid closed-loop insulin system. Inside the company, Medtronic gave staff MedtronicGPT and Microsoft 365 Copilot by Oct 2024, and asked every business unit for an AI plan, collecting more than 200 ideas. Medtronic launched MedtronicGPT with AI bootcamps in Korea and Asia in Feb 2026. Teneo.ai reported 13 Medtronic support agents across 135 countries in Aug 2025, 5 of them for employees. Medtronic has not published how many of its more than 95,000 employees use MedtronicGPT, Copilot or any other AI tool, or how often.
By the numbers
Rollout, first pilot to today
Mar 2023
Medtronic and NVIDIA agreed to build an AI platform for medical devices, starting with NVIDIA's Holoscan and IGX in the GI Genius colonoscopy system.
Mar 2023
Medtronic published the AI Compass, its principles for the responsible use of AI in product development.
Jun 2023
Medtronic named Ken Washington, formerly of Amazon and Ford, its first Chief Technology and Innovation Officer.
Sep 2023
Medtronic began a generative AI pilot in medical device complaint handling with the Medical Device Innovation Consortium and the FDA.
Oct 2024
Ken Washington said Medtronic staff had MedtronicGPT and Microsoft 365 Copilot and had proposed more than 200 AI ideas, several funded.
Dec 2024
Rashmi Kumar said Medtronic's generative AI use cases center on productivity in customer care, contracts, shipment tracking and marketing, with machine learning in the supply chain.
May 2025
Medtronic's Responsible Use of AI principles took effect, covering employee tools and the review of third-party AI.
Aug 2025
Teneo.ai said Medtronic runs 13 voice and digital AI agents across 135 countries, 5 of them for employees in HR, IT and legal.
Sep 2025
Medtronic doubled its London Centre of Digital Excellence for AI and robotics in surgery to more than 200 people.
Feb 2026
Medtronic launched MedtronicGPT as a dedicated employee AI platform in Korea and Asia, with regional AI training and bootcamps.
Jun 2026
Rashmi Kumar described Medtronic's shared data, AI and software foundation on AWS, reused across operating units.
Jul 2026
Medtronic unveiled Touch Surgery Aide, a real-time AI computing platform for the operating room built on NVIDIA infrastructure.
Economics & controls
Spend and ROI
Technology and research budget
Medtronic does not disclose a technology or IT budget. Medtronic's research and development expense was $2.9 billion in fiscal 2026, which ended Apr 24, 2026, up from $2.7 billion, on revenue of $36.4 billion. Geoff Martha said in Sep 2026 that Medtronic has roughly doubled its investment in innovation in recent years, counting internal research and development, venture investments and acquisitions.
What AI itself costs
Medtronic has not said what it spends on AI, on model usage or on tools such as MedtronicGPT and Microsoft 365 Copilot. The largest AI-related outlay Medtronic has disclosed is the $585 million acquisition of CathWorks, completed on Apr 20, 2026, plus possible earn-out payments, which Medtronic expects to be immaterial to fiscal 2027 earnings per share.
Reported ROI
Medtronic has reported no business return it credits to AI. Medtronic's fiscal 2026 results release (Jun 3, 2026) does not mention AI. A summary of Medtronic's Sep 2025 Deutsche Bank conference appearance credits supply chain savings to a unified supply chain and lean manufacturing, with AI and automation among several helpers and no AI share. The AI savings figures on record come from vendors. Teneo.ai reported $6 million of savings, 36,000 agent hours and $9 million to $10 million for the cardiovascular group. AWS reported 30% lower cost per use case from the shared foundation, and IBM reported invoice matching cut from up to 20 minutes to 8 seconds.
Product AI revenue
Medtronic counts its AI mostly as product. Medtronic said on Sep 1, 2026 that CathWorks, its AI and advanced computational science platform for coronary physiology, added nearly 300 basis points of organic growth to its coronary business. Geoff Martha argued in Sep 2024 that AI in devices can be monetized. Medtronic has not given revenue for GI Genius, Touch Surgery or other AI features.
Headcount
Medtronic had more than 95,000 full-time employees at the end of fiscal 2026. Medtronic's restructuring actions running through fiscal 2029 include organizational realignment, workforce actions and the separation of shared services after the Mar 9, 2026 MiniMed IPO. Medtronic does not attribute the restructuring to AI. Medtronic completed the MiniMed separation on Oct 15, 2026, so the 95,000 figure predates it. Divya Prakash Joshi said in Aug 2026 that AI will improve software development, documentation and supply chain work at the Hyderabad center, with a human always validating output in a regulated industry.
Governance and risk
AI Compass and responsible use
Medtronic's AI Compass, first published in 2023, applies its Code of Conduct to AI-enabled technologies. A companion Responsible Use of AI document, effective May 1, 2025, covers beneficial use, safety, fairness, quality, human oversight, privacy, security and transparency. Medtronic says it vets AI tools before making them available to employees and trains staff on its standards. Medtronic also says it assesses third-party AI before use where appropriate and uses only outputs it has judged accurate enough for the purpose.
Device AI under quality rules
Medtronic applies its quality management systems and Good Machine Learning Practices to AI-enabled medical devices and states in labeling where its products use AI, according to its Responsible Use of AI document. Medtronic tested generative AI in complaint handling with the FDA through the Medical Device Innovation Consortium from Sep 2023 to define where such tools can be used compliantly.
Disclosed risks
Medtronic's fiscal 2026 Form 10-K says AI systems in its operations and products can be flawed or biased, can malfunction and can be manipulated. Medtronic says such failures could disrupt operations, lead to wrong decisions, raise cyber risk or breach new AI rules. The Form 10-K adds that complying with developing AI regulation may require significant spending.
Board oversight
Medtronic's board receives regular updates from management on emerging technologies, including AI, according to the Aug 2026 proxy statement. The Audit Committee oversees enterprise risks including information technology and AI. The Quality Committee oversees the incorporation of AI and automation into Medtronic's products, and the Operations Committee reviews automation and other emerging technologies for operational efficiency and margin.
Cybersecurity oversight
Medtronic's fiscal 2026 Form 10-K says its cybersecurity program follows the NIST Cybersecurity Framework 2.0 and is led by a Chief Information Security Officer who reports to the CIO. The board's Quality Committee oversees cybersecurity strategy, systems and controls.
Controls on support agents
Medtronic's support agents answer only from approved, vetted documentation through retrieval-augmented generation, with post-processing guardrails, according to Teneo.ai's Aug 2025 account of a webinar with Medtronic staff. The agents also pass vendor risk assessments and security reviews and run under HIPAA and PCI DSS controls.
Recent signals
Oct 15, 2026
Medtronic named Mike Marinaro President of Medtronic; Marinaro's Medical Surgical Portfolio holds Touch Surgery, GI Genius and Hugo. Medtronic also completed the separation of MiniMed, its former diabetes business.
Sep 30, 2026
GE HealthCare named Rodolphe Katra, Medtronic's Global Chief AI Officer since 2023, as its global chief AI officer. Medtronic has not named a successor.
Sep 15, 2026
A Quartr summary of Thierry Piéton's Morgan Stanley conference session said AI is improving both Medtronic's products and its internal efficiency, with no figure given. The summary said more detail would come at an upcoming investor day.
Sep 8, 2026
Geoff Martha said at the Wells Fargo Healthcare Conference that Medtronic's AI centers on structured physiological, device and procedure data rather than broad large language models, citing GI Genius.
Sep 1, 2026
Medtronic said on its first quarter fiscal 2027 call that CathWorks added nearly 300 basis points to coronary organic growth and that Touch Surgery is used in more than 1,500 operating rooms.
Aug 7, 2026
Divya Prakash Joshi said Medtronic's Hyderabad engineering center has about 1,600 engineers working on AI-enabled software and other areas, and that a human will always validate AI output.
Jul 21, 2026
Medtronic unveiled Touch Surgery Aide, an operating room AI computing platform on NVIDIA Holoscan, CUDA and TensorRT, with the FDA-cleared Instrument Exit Point application for Hugo.
Jun 15, 2026
AWS reported that Rashmi Kumar and Karl Anderson described Medtronic's federated data, AI and software foundation on AWS at the 2026 AWS Life Sciences Symposium.
Jun 2026
Medtronic's fiscal 2026 Form 10-K listed Matt Walter as head of IT since Apr 2026, described AI risks in operations and products, and named the AI Compass among its governance documents.
May 2026
Medtronic hired Rogerio Branco from Eaton as SVP and Chief Operations and Supply Chain Officer.
Apr 20, 2026
Medtronic completed its $585 million acquisition of CathWorks, maker of the AI-based FFRangio coronary physiology system.
Mar 16, 2026
Medtronic announced that CTO Jim Peichel and then Global Chief AI Officer Rodolphe Katra would speak at NVIDIA GTC on AI, simulation and digital twins.
Feb 25, 2026
Medtronic Korea said Medtronic is launching MedtronicGPT as a dedicated employee AI platform, with AI training and bootcamps in Korea and Asia.
Feb 24, 2026
Rashmi Kumar told Deloitte that Medtronic needs a unified data layer to feed AI and is retraining existing teams as well as hiring AI talent.
Nov 25, 2025
Medtronic named Jim Peichel chief technology officer after Ken Washington, who had focused on AI as Chief Technology and Innovation Officer, retired on Nov 14, 2025.
Quick answers
- How does Medtronic deploy AI?
- Medtronic deploys AI inside its devices, such as GI Genius endoscopy and Touch Surgery in more than 1,500 operating rooms, and inside the company. Medtronic staff use the MedtronicGPT chatbot, Microsoft 365 Copilot and a shared data and AI foundation on AWS. Medtronic has published no business return it credits to AI and no count of employees using its AI tools, and Global Chief AI Officer Rodolphe Katra left for GE HealthCare on Sep 30, 2026.
- What does Medtronic use AI for?
- Medtronic's internal AI use cases on record cover employee chatbots, customer and device support agents, contract and complaint work, supply chain document and shipment tools, invoice matching and recruiting. Medtronic's product AI covers colonoscopy, cardiac monitoring, coronary physiology, spine planning and surgical video. Medtronic has published no return it credits to AI for any of them. The savings figures on record come from vendors such as Teneo.ai, IBM and AWS, and Medtronic credits CathWorks' contribution to coronary growth to AI and advanced computational science together. Medtronic gives no firm-level AI figure.
- Who leads AI at Medtronic?
- AI at Medtronic is led by Rashmi Kumar (Senior Vice President and Global Chief Information Officer); Jim Peichel (Chief Technology Officer). Ownership of AI on the org chart: No chief AI officer named since Sep 2026; CIO Rashmi Kumar runs Global IT, with IT under SVP Matt Walter since Apr 2026.
- What AI platform does Medtronic use?
- MedtronicGPT, an internal chatbot, and Microsoft 365 Copilot were available to Medtronic staff by Oct 2024. CIO Rashmi Kumar described in Jun 2026 a shared data, AI and software foundation on AWS that Medtronic's operating units reuse.
- Which AI models does Medtronic use?
- Medtronic has not said which models run MedtronicGPT. Supply chain tools that IBM built for Medtronic use Azure OpenAI models, and Medtronic's device AI runs on NVIDIA Holoscan and accelerated computing in the operating room.
- How many Medtronic employees use AI?
- Medtronic has not published how many of its more than 95,000 employees use MedtronicGPT or Copilot. Touch Surgery, product AI that Medtronic sells to hospitals, is in more than 1,500 operating rooms (Jul 2026).
- What return has Medtronic reported from AI?
- Medtronic has reported no business return it credits to AI in the 18 months since May 2025, for any use case or for the company as a whole. Medtronic's fiscal 2026 results release (Jun 2026) does not mention AI. A Sep 2025 investor summary credits Medtronic's supply chain savings to consolidation and lean manufacturing, with AI and automation only among the helpers. The savings figures for Medtronic's contact center agents ($6 million, and $9 million to $10 million in cardiovascular support) and its shared AWS foundation (30% lower cost per use case) appear only in vendor case studies and blogs. Medtronic has not reported a company-wide rollout with a user count either. MedtronicGPT and Microsoft 365 Copilot were available to staff by Oct 2024, and MedtronicGPT launched in Korea and Asia in Feb 2026, but Medtronic has not said how many of its more than 95,000 employees use them. Medtronic's named AI owner, former Global Chief AI Officer Rodolphe Katra, left for GE HealthCare on Sep 30, 2026. Medtronic's AI work since May 2025 is on the public record, from the AWS foundation (Jun 2026) to Touch Surgery Aide (Jul 2026), which places Medtronic at Experimenting. One cost, revenue or headcount return Medtronic credits to AI, or a company-wide count of employees using its AI tools with a named owner, would move it to Piloting.
Open questions
- Is Luciano Miranda, named as Vice President of Advanced Analytics in IBM's 2025 case study, still at Medtronic, and who leads advanced analytics in Global Operations and Supply Chain now?
- Who owns AI at Medtronic after Rodolphe Katra's Sep 2026 departure, and does the enterprise AI Center of Excellence report to the CTO, the CIO or an operating unit?
- How many of Medtronic's more than 95,000 employees use MedtronicGPT and Microsoft 365 Copilot each week, and which models run MedtronicGPT?
- Does Rashmi Kumar report to Matt Walter now that IT sits in his Executive Committee portfolio, and what does his digital and AI transformation remit cover?
- What business return does Medtronic credit to its internal AI, given that the savings figures for its support agents, invoice matching and AWS foundation all come from vendors?
- How much of Medtronic's supply chain and manufacturing savings comes from AI rather than consolidation and lean programs, and did the investor day promised in Sep 2026 give an AI figure?
- Was the generative AI complaint handling system that Rashmi Kumar called soon to be deployed in Dec 2024 rolled out, and with what effect on cost or headcount?
- What does Medtronic spend on AI, including model usage and licenses, and how much AI work runs on AWS, on Azure or in its own data centers?
- How much revenue do GI Genius, Touch Surgery and CathWorks bring in, and how much of it does Medtronic credit to AI?
Sources
Medtronic
- Executive Committee leadership page
- Matt Walter, SVP Human Resources, IT and Global Communications, biography
- Rogerio Branco, Chief Operations and Supply Chain Officer, biography
- Artificial Intelligence Compass
- Responsible Use of AI principles (effective May 1, 2025)
- Artificial intelligence at Medtronic
- Ethical AI: what it is and why it matters to healthcare (Mar 2023)
- Medtronic names Ken Washington Chief Technology and Innovation Officer (Jun 1, 2023)
- Medtronic doubles London presence for AI and robotics in surgery (Sep 23, 2025)
- Medtronic leaders to speak on AI and digital twins at NVIDIA GTC (Mar 16, 2026)
- Medtronic completes acquisition of CathWorks (Apr 20, 2026)
- Medtronic unveils Touch Surgery Aide (Jul 21, 2026)
- Medtronic executives to speak at investor conferences (Sep 4, 2026)
Filings, calls and investor materials
- Medtronic fiscal 2026 Form 10-K (Jun 2026)
- Form 8-K: Mike Marinaro named President; MiniMed separation complete (Oct 15, 2026)
- Medtronic 2026 proxy statement (Aug 2026)
- Fourth quarter and full year fiscal 2026 results, 8-K exhibit (Jun 3, 2026)
- Q1 fiscal 2027 earnings call transcript, The Singju Post (Sep 1, 2026)
- Wells Fargo Healthcare Conference summary, MarketBeat via Longbridge (Sep 2026)
- Morgan Stanley Global Healthcare Conference summary, Quartr (Sep 15, 2026)
- Earnings call and conference summaries, StockAnalysis
Partners and vendors
- AWS: 2026 AWS Life Sciences Symposium, MedTech track (Jun 15, 2026)
- IBM: material ID search with Microsoft generative AI (2024)
- IBM: invoice matching with AI at Medtronic (2025)
- Teneo.ai: Medtronic webinar on voice-first agentic AI (Aug 13, 2025)
- Teneo.ai case study via CaseStudies.com
- Workday: Medtronic customer story on conversational AI
- EY: how Medtronic reimagined its supply chain
- MDIC: advanced complaint handling automation at Medtronic
News and interviews
- MedTech Dive: GE HealthCare hires Rodolphe Katra as chief AI officer (Sep 30, 2026)
- MedTech Dive: Medtronic names Jim Peichel CTO (Nov 25, 2025)
- MedTech Dive: Medtronic and Nvidia combine forces on AI devices (Mar 21, 2023)
- DeviceTalks: Rodolphe Katra on AccuRhythm AI and the AI Compass (Oct 2024)
- Deccan Chronicle: interview with Divya Prakash Joshi (Aug 7, 2026)
- The Korea Times: Medtronic Korea on MedtronicGPT (Feb 25, 2026)
- Deloitte: medtech CIOs and AI integration, with Rashmi Kumar (Feb 24, 2026)
- Becker's Spine Review: Medtronic names chief operations and supply chain officer (May 2026)
- Gartner: Matt Walter speaker biography
- IMD: Medtronic AI maturity profile (2025)
- Greylock: conversation with Rashmi Kumar (Dec 18, 2024)
- Fortune: why Medtronic wants every business unit to have a plan for AI (Oct 7, 2024)
- Citeline Medtech Insight: Medtronic CEO on monetizing AI (Sep 20, 2024)
- Constellation Research: Medtronic aims to use device data for AI-enabled care (Jan 9, 2024)
Data confidence
- Confirmed
- Stated in a primary or reputable public source.
- Estimated
- Derived or approximated from public reporting.
- Unconfirmed
- Reported, but not yet corroborated.
Medtronic profile · Enterprise AI diffusion report by Imagine · facts checked against their sources on Nov 9, 2026
