Who leads AI at Charter Communications?

AI at Charter Communications is led by Rich DiGeronimo (President, Product and Technology); Jake Perlman (EVP, Chief Technology and Information Officer); John Lee (Head of Intelligence Ventures). Ownership of AI on the org chart: No AI chief; CTIO Jake Perlman runs AI and ML platforms under Rich DiGeronimo, President, Product and Technology.

What AI platform does Charter Communications use?

Charter builds its frontline AI tools in-house on one unified data and software development base run by CTIO Jake Perlman, including a unified agent front end with SpectrumGPT, and buys developer and agentic AI from AWS, which it named one of its strategic GenAI providers in Nov 2025.

Which AI models does Charter Communications use?

Charter's software teams use GitLab Duo with Amazon Q Developer, which gives access to Anthropic's Claude Sonnet 4.5 (Nov 2025); Charter has not named the LLMs behind its agent tools. Cox, combined with Charter since Aug 2026, runs Claude on Amazon Bedrock and Gemini for its care agents.

Verified Nov 5, 2026

Charter Communications

Experimenting

Cable and mobile, now with Cox
~91,900 staff pre-Cox
AI guides agents and techs
AWS GenAI deal
No AI return or user count

Charter Communications, which sells as Spectrum and combined with Cox Communications in Aug 2026, deploys AI mostly behind its frontline staff: LLMs guide service, sales and retention calls, AI summarizes calls for field technicians, and models read network telemetry, while software teams code with GitLab Duo and Amazon Q Developer. Charter also sells GPU capacity at its edge sites with NVIDIA. Charter says AI already helps its P&L but has published no return it credits to AI and no count of employees using AI.

corporate.charter.com

Their approach to AI

The platform: Charter builds its frontline AI tools in-house on one unified data and software development base run by CTIO Jake Perlman, including a unified agent front end with SpectrumGPT, and buys developer and agentic AI from AWS, which it named one of its strategic GenAI providers in Nov 2025.
The models: Charter's software teams use GitLab Duo with Amazon Q Developer, which gives access to Anthropic's Claude Sonnet 4.5 (Nov 2025); Charter has not named the LLMs behind its agent tools. Cox, combined with Charter since Aug 2026, runs Claude on Amazon Bedrock and Gemini for its care agents.
The reach: Charter has not said how many of its about 91,900 employees (Dec 2025) use AI tools; Chris Winfrey said in Dec 2025 that all service and field sales employees have AI supporting them, often without knowing it.
The catch: Charter says AI already benefits its P&L and lowers handle times and repeat calls, but has given no cost, revenue or headcount figure for it, and the more than $1 billion of savings it expects from the Cox combination is not credited to AI.

Snapshot

Employees: ~91,900 (Dec 2025); Before the Cox combination; Cox had about 15,000 employees, per Anthropic's case study (Jun 2026)
Revenue: $54.8B (2025); Down 0.6% on 2024, before the Cox combination (2025 Form 10-K)
Technology budget: Not disclosed; Capital expenditures were $11.7B in 2025; Charter reports no technology or AI budget
AI/ML headcount: Not disclosed; Charter has published no count of AI or data staff
Who owns AI: No single AI chief; CTIO Jake Perlman (AI and ML platforms) and John Lee (Intelligence Ventures), both under Rich DiGeronimo
Platform: Hybrid; In-house agent and network tools on one data base; AWS for developer and agentic AI
Models: Claude via Amazon Q Developer; LLMs behind agent tools not named; Cox runs Claude on Bedrock and Gemini in care
Reach: No user count; AI behind all service and field sales employees, Chris Winfrey (Dec 2025)

Key findings

Charter Communications has published no business return it credits to AI: Chris Winfrey said on Mar 4, 2026 that Charter had already seen benefit to the P&L from AI and on Jul 24, 2026 that AI service and cost benefits were beginning to ramp, without giving a cost, revenue or headcount figure.
Charter puts most of its AI behind its frontline staff: service, sales and retention calls are guided by LLMs with real-time transcription and next best action or offer, field technicians get AI call summaries, and conversational IVR triages calls, Winfrey said in Mar 2026.
Charter named AWS one of its strategic GenAI providers on Nov 18, 2025, standardized software development on GitLab Duo with Amazon Q Developer, and said the 2 companies would build agentic AI across Charter's operations.
Charter is turning its network edge into an AI business: it began deploying NVIDIA GPUs at edge sites in Mar 2026, and on Sep 28, 2026 said it was activating compute across more than 1,000 edge data centers with Cast AI, HP and Hydra Host as commercial partners.
Charter combined with Cox Communications effective Aug 19, 2026, taking on Cox's Gemini-based care agents and Claude-based B2B sales agents; CFO Jessica Fischer said in Sep 2026 that AI and digital tools gave Charter spare capacity to absorb Cox's call workloads, but gave no figure.

Where Charter sits

Stage: Experimenting
Charter Communications has reported no business return it credits to AI since May 2025: Chris Winfrey said on Mar 4, 2026 that Charter had already seen benefit to the P&L from AI and on Jul 24, 2026 that AI service and cost benefits were beginning to ramp, but gave no figure, and CFO Jessica Fischer credited higher call containment in Sep 2026 to AI and digitization together. Charter Communications has not reported a company-wide AI rollout with a count of employees using AI tools either; Winfrey's Dec 2025 remark that all service and field sales employees have AI supporting them carries no usage count, and the 15,000-person AI rollout and 2,500 Claude Code users at Cox come from Anthropic's case study, published before the Aug 2026 closing. Charter Communications is at Experimenting on its in-window production work, which includes LLM-guided calls, AI summaries for field technicians, the AWS GenAI agreement and NVIDIA GPUs at its network edge; a cost or headcount figure credited to its agent or network AI, or a reported count of employees using AI tools with a named owner, would move it to Piloting.
How the stages are defined
Ownership: No AI chief; CTIO Jake Perlman runs AI and ML platforms under Rich DiGeronimo, President, Product and Technology
Platform: Hybrid: Agent and network AI built in-house on one data base; developer and agentic AI from AWS
Models: Claude Sonnet 4.5 via Amazon Q Developer; unnamed LLMs in agent tools; Claude and Gemini at Cox
Hosting: AWS for developer and agentic AI; NVIDIA GPUs in Spectrum's own edge data centers, sold to partners; Cox on Amazon Bedrock, Google Cloud and its own servers
Reach: No employee user count; AI behind all service and field sales staff (Dec 2025)

How they deploy

AI behind frontline staff

Charter Communications keeps 100% U.S.-based service and sales staff and uses AI to support them. Chris Winfrey said in Dec 2025 that all of Charter's service and field sales employees have AI supporting them, often without knowing it, and in Mar 2026 that Charter will not introduce AI that cannot match the quality of its best employees. Winfrey ties the tools to lower handle times, fewer repeat calls and fewer service transactions, which he says lower Charter's cost to serve over time.

One data spine for every AI tool

Chris Winfrey said on Oct 31, 2025 that Charter's AI tools run off one unified data set and software development structure inside a centralized operating model, which he said sets Charter up for agentic AI. Jake Perlman, named CTIO in May 2025, unified software development, IT, connectivity technology and technology operations, and before that led the teams that build Charter's AI and machine learning platforms.

Agentic service with a few partners

Chris Winfrey said in Oct 2025 that Charter would focus its agentic AI work with a few key partners going into 2026, first to improve customer experience and then to lower operating cost significantly, and that separate agentic workstreams for back-office staff and software developers would take 12 to 18 months to show benefits. Charter named AWS one of its strategic GenAI providers in Nov 2025, with plans to build agentic solutions across its operations.

The network edge as an AI business

Charter Communications is opening the space, power and cooling in its hubs and headends to outside AI workloads. Spectrum deployed NVIDIA RTX PRO 6000 Blackwell GPUs at the edge under NVIDIA's AI Grid design in Mar 2026, Chris Winfrey said in Jul 2026 that network evolution will free more than 250 MW of fiber-connected capacity, and in Sep 2026 Spectrum signed Cast AI, HP and Hydra Host as commercial users of its Edge Compute Infrastructure. Gary Koerper said in Oct 2026 that revenue from the edge was starting to materialize, without giving a figure.

AI data products for advertisers

Charter Communications set up Intelligence Ventures in Mar 2026 under John Lee to build AI and data products and partnerships from its own data signals for marketers, agencies and platforms, in a privacy-safe way. Charter's leadership page describes Intelligence Ventures as Spectrum's AI business unit and says it includes Latis, a household intelligence platform that StreamTV Insider reported entering beta in Jun 2026.

Folding in Cox

Chris Winfrey said in Apr 2026 that the Cox combination would bring Charter unexpected capabilities in B2B and network AI. Jessica Fischer said in Sep 2026 that AI tools inside Cox are among the things Charter can bring into its own business, and that Charter's AI and digital tools gave it spare call center capacity to absorb Cox workloads. Chris Winfrey told Cox customers in Aug 2026 that Spectrum will move all of Cox's offshore sales and service to the U.S. within 18 months.

Deployment model: Charter Communications runs AI through its central Product and Technology organization under Rich DiGeronimo, who reports to CEO Chris Winfrey. CTIO Jake Perlman, who reports to DiGeronimo, oversees software development, IT, network technology services, cybersecurity and technology strategy and innovation, and previously led the teams that build Charter's customer and employee tools and its AI and machine learning platforms. John Lee's Intelligence Ventures, also reporting to DiGeronimo, builds AI products to sell. The frontline organizations that use the tools, marketing and sales, field operations and customer operations, have reported to COO Nick Jeffery since Sep 1, 2026. Cox Communications brought its own AI Center of Excellence, created in 2024; Charter has not said where it sits in the combined company.
Model providers: Charter Communications standardized software development on GitLab Duo with Amazon Q Developer, which AWS said gives Charter access to Anthropic's Claude Sonnet 4.5 (Nov 2025), and named AWS one of its strategic GenAI providers without naming the others. Chris Winfrey said in Mar 2026 that real-time call transcripts feed LLMs that recommend next steps to agents, and in Oct 2025 that Charter's agent front end includes SpectrumGPT capabilities, but Charter has not said which models run them. Before the Aug 2026 closing, Cox ran Claude through Amazon Bedrock as its default cloud LLM, using Haiku, Sonnet and Opus by task, plus open-weight models on its own servers, and ran its Oliver chat and Olive voice agents on Google's Gemini Enterprise for Customer Experience.
Data and infrastructure: Charter Communications' AI tools draw on a unified data set of network and in-home telemetry, customer premises equipment, service history and transactions across about 70 million homes and businesses passed (Sep 2026), and network evolution is adding signal and power transponders to every active network component for more telemetry. Charter has not said where SpectrumGPT or its agent-guidance models run; its developer and agentic AI come from AWS. At the edge, Charter owns more than 1,000 edge data centers and hubs where it hosts NVIDIA GPUs for partners such as Cast AI and Hydra Host; Spectrum's Mar 2026 release says the edge GPUs aim at predictable latency and the best cost per token at scale. Cox ran its AI on AWS, where it runs primarily, on Google Cloud for its contact center agents, and on its own on-premises servers for open-weight models (Jun 2026).

Platforms and internal tools

Unified agent front end with SpectrumGPTBy Oct 2025
Charter's agent front end transcribes calls in real time and feeds AI models that present a next best action to service agents, built from hundreds of real-time and historical metrics, and integrates SpectrumGPT, which Chris Winfrey said would move from text to conversational prompting (Oct 2025). Sales and retention agents get a next best offer of 3 or 4 options (Mar 2026).
Source
Conversational IVRBy Mar 2026
Charter's AI-based conversational IVR handles a significant number of calls, triaging them and solving many simple transactions up front, Chris Winfrey said in Mar 2026.
Source
Network and in-home telemetry modelsBefore 2025; expanding with network evolution
Charter uses machine learning and AI on network and in-home telemetry to find and fix service issues before customers notice them, and is adding signal and power transponders to amplifiers and other active components so AI can dispatch repairs or let the network repair itself.
Source
GitLab Duo with Amazon Q DeveloperNov 2025
Charter standardized its software development processes on GitLab Duo with Amazon Q Developer, an agentic coding assistant with access to Claude Sonnet 4.5, under the agreement that made AWS one of its strategic GenAI providers.
Models
Anthropic Claude Sonnet 4.5
Source
Edge Compute Infrastructure (ECI)Mar 2026; commercial partners Sep 2026
Spectrum's Edge Compute Infrastructure places NVIDIA GPUs in more than 1,000 owned edge data centers and hubs on its fiber network for latency-sensitive AI workloads; Cast AI, HP and Hydra Host use the capacity, and World Wide Technology demonstrated physical AI on it in Sep 2026.
Source
Latis (Intelligence Ventures)Beta, Jun 2026
Latis is a household intelligence platform in Intelligence Ventures, Spectrum's AI business unit, built on Charter's own data signals for AI models, agents and real-time decisioning in advertising; StreamTV Insider reported that a limited group of beta partners, including Spectrum Reach, was being selected in Jun 2026.
Source
Oliver and Olive (Cox)Before Aug 2026
Oliver, a 24/7 chat assistant, and Olive, an AI voice agent, run Cox's customer support on Google's Gemini Enterprise for Customer Experience, built with Cognizant, according to a Google Cloud case study published before the Cox combination.
Models
Google Gemini
Source
ami sales and marketing agents (Cox)In production by Jun 2026
Cox's B2B unit runs a family of agents built with Accenture on Claude through Amazon Bedrock: CAMI writes campaign briefs and content for 120 micro-industries, SAMI prepares sellers for calls, and a lead validation pipeline checks prospect data, according to Anthropic's case study.
Models
Anthropic Claude (Haiku, Sonnet, Opus)
Source

Vendors and partners

Amazon Web ServicesNov 2025
Strategic GenAI provider; Amazon Q Developer for software teams; agentic AI across operations · Cox also runs primarily on AWS and reaches Claude through Amazon Bedrock (Jun 2026).
GitLabNov 2025
GitLab Duo with Amazon Q Developer, Charter's standard software development platform
AnthropicNov 2025 (Charter); by Jun 2026 (Cox)
Claude Sonnet 4.5 inside Amazon Q Developer; Claude models behind Cox's agents and Claude Code
NVIDIAMar 2026
GPUs and the AI Grid reference design for Spectrum's Edge Compute Infrastructure
Cast AI, HP, Hydra Host and World Wide TechnologySep 2026
Commercial users and integrators of Spectrum's edge GPU capacity
RingCentralMar 2026
AI contact center and conversation intelligence that Spectrum Business resells as UCX with RingCentral · Cox Business launched a similar AI-first contact center with RingCentral on Mar 31, 2026.
Google Cloud and CognizantBefore Aug 2026 (Cox)
Gemini Enterprise for Customer Experience behind Cox's Oliver and Olive agents
AccentureBy Jun 2026 (Cox)
Builds Cox's B2B marketing and sales agents

Leadership

AI, data and platform leaders

Rich DiGeronimo

President, Product and Technology

Rich DiGeronimo joined Charter in 2008 from Level 3 Communications and has been President, Product and Technology since Dec 2022, reporting to the CEO. DiGeronimo leads product, network technology, engineering, software development, IT, Spectrum Reach and Intelligence Ventures, Spectrum's AI business unit, and spoke for the NVIDIA edge deployment in Mar 2026.

Jake Perlman

EVP, Chief Technology and Information Officer

Jake Perlman joined Charter in 2016 as the former CIO of Bright House Networks and was named CTIO in May 2025, after 4 years as EVP, Software Development & IT, where he led the teams building Charter's customer and employee tools and AI and machine learning platforms. Perlman spoke for the AWS GenAI agreement in Nov 2025 and reports to Rich DiGeronimo.

John Lee

Head of Intelligence Ventures

John Lee joined Charter in Mar 2026 to lead a new team building AI and data products and partnerships, reporting to Rich DiGeronimo. Lee was chief data officer at NBCUniversal from 2021, spent 13 years at Merkle ending as corporate chief strategy officer, and founded Scout Data Advisors in 2024.

Justin Colwell

EVP, Technology Strategy and Innovation

Justin Colwell joined Charter in 2015 from CableLabs, was named EVP of Connectivity Technology in 2022 and now leads Spectrum's Technology Strategy and Innovation organization, which works with partners on AI workloads at the edge. Colwell said at SCTE TechExpo in Oct 2026 that AI-related traffic on Spectrum's network was up 350% year over year.

Executives

Chris Winfrey

President and Chief Executive Officer

Chris Winfrey joined Charter as CFO in 2010, became COO in 2021 and CEO in Dec 2022, and led the 2026 combination with Cox Communications. Winfrey sets out Charter's AI approach on calls and at conferences, from SpectrumGPT and agentic service plans (Oct 2025) to the P&L benefit he said AI already brings (Mar 2026). He is to become chairman after Cox Enterprises' Alex Taylor finishes an initial 3-year term.

Nick Jeffery

Chief Operating Officer

Nick Jeffery joined Charter as COO on Sep 1, 2026 after running Frontier Communications from 2021 until Verizon bought it in Jan 2026, and Vodafone UK from 2016. Jeffery leads marketing and sales, field operations and customer operations, the organizations whose agents and technicians use Charter's AI tools, and reports to Chris Winfrey.

Kevin Howard

Interim Chief Financial Officer; EVP, Chief Accounting Officer and Controller

Kevin Howard joined Charter in 2002 from Arthur Andersen, has been chief accounting officer and controller since 2006, and became interim CFO on Oct 15, 2026 when Jessica Fischer left; Charter is searching for a permanent CFO.

Board

Mark Greatrex

Director; former President, Cox Communications

Mark Greatrex joined Cox as chief marketing and sales officer and later became its president. Greatrex told Anthropic in Jun 2026 that he created Cox's AI Center of Excellence in 2024 to drive revenue growth, customer experience and cost, and joined Charter's board as a Cox Enterprises designee when the combination closed in Aug 2026.

AI org map

Central Product and Technology organization builds AI; frontline operations under the COO use it

Charter Communications has no chief AI officer on its published leadership list. Rich DiGeronimo, President, Product and Technology, reports to CEO Chris Winfrey and holds the AI work: CTIO Jake Perlman's technology organization, which includes Justin Colwell's Technology Strategy and Innovation team, and John Lee's Intelligence Ventures. Nick Jeffery, COO since Sep 1, 2026, runs the customer operations, field operations and sales teams that use the AI tools. Cox's AI Center of Excellence joined with the Aug 2026 combination; Charter has not published its place.

Charter Communications has not published how many people work on AI or data and names no chief AI officer. Charter's AI work sits in Rich DiGeronimo's Product and Technology organization: Jake Perlman's technology teams build the agent, field and network tools and the developer platforms, Justin Colwell's and Gary Koerper's teams run the edge compute business, and John Lee's Intelligence Ventures builds AI products to sell. Cox Communications added an AI Center of Excellence led by Eric Pace, whose Claude Code rollout reached about 2,500 users before the closing, according to Anthropic.

Reporting lines

President and CEO
Chris Winfrey
- Operations
  Nick Jeffery, COO
  Marketing and sales, field operations and customer operations
- Finance
  Kevin Howard, Interim CFO
  Interim since Oct 15, 2026; reporting line inferred
- Product and Technology
  Rich DiGeronimo, President
  Product, network, software, IT, Spectrum Reach and Intelligence Ventures
  - Technology (CTIO)
    Jake Perlman, EVP and CTIO
    AI and ML platforms, software development, IT, cybersecurity, network technology services
    - Technology Strategy and Innovation
      Justin Colwell, EVP
      Network strategy and edge AI partners; line inferred from Jake Perlman's bio
      - Emerging Technology and Innovation
        Gary Koerper, SVP
        Edge compute partners; reporting line not published
  - Intelligence Ventures
    John Lee, Head
    Spectrum's AI business unit, including Latis
Cox AI Center of Excellence
Eric Pace, Head of AI (Jun 2026)
Created at Cox in 2024; place in the combined company not published

The lines from Rich DiGeronimo and Nick Jeffery to Chris Winfrey, from Jake Perlman and John Lee to DiGeronimo, come from Charter's 8-K filings and releases (Aug 2025 to Mar 2026). Justin Colwell's and Gary Koerper's lines are inferred from Perlman's bio, which says he oversees technology strategy and innovation. Charter's leadership page showed only Chris Winfrey when checked on Nov 5, 2026.

Named people

Executive sponsors

Chris Winfrey
President and CEO
Nick Jeffery
Chief Operating Officer · Customer operations, field operations, marketing and sales
Kevin Howard
Interim CFO

Product and Technology

Not disclosed

Rich DiGeronimo
President, Product and Technology
Jake Perlman
EVP, Chief Technology and Information Officer · AI and machine learning platforms, software development, IT
Justin Colwell
EVP, Technology Strategy and Innovation
Gary Koerper
SVP, Emerging Technology and Innovation

AI products

John Lee
Head of Intelligence Ventures

Cox Communications AI (before the Aug 2026 closing)

Eric Pace
Head of AI, Cox Communications (Jun 2026) · Leads Cox's AI Center of Excellence; current role in the combined company not published

Use cases

Charter Communications runs AI in production in customer care (LLM-guided calls with next best action, SpectrumGPT in the agent front end, conversational IVR, AI sentiment tools for supervisors), sales and retention (next best offer), field operations (AI call summaries for technicians), network operations (telemetry models), and software development (GitLab Duo with Amazon Q Developer), and sells NVIDIA edge compute and AI contact center products. Charter Communications has published no return it credits to AI for any of these use cases or for the company; executives describe lower handle times, fewer repeats and a P&L benefit without figures.

Use case	Area	Status
LLM-guided service calls with next best action Real-time call transcripts feed LLMs that put service history, telemetry and a recommended next step in front of the agent, who stays in control of the conversation; Chris Winfrey said the tools cut handle time and repeat calls, without figures (Mar 2026).	Customer care	In production
SpectrumGPT in the agent front end Charter's unified agent front end integrates SpectrumGPT for agents, which Chris Winfrey said would move from text to conversational prompting (Oct 2025).	Customer care	In production
Conversational IVR Charter's AI-based conversational IVR triages a significant number of calls and solves many simple transactions up front (Mar 2026).	Customer care	In production
AI sentiment measurement and call summaries Charter's AI measures customer sentiment so supervisors can step in with real-time support and assign agent training, and AI summaries are shown on call transfers and repeat calls (Oct 2025).	Customer care	In production
Agentic customer service Charter planned to fold its existing tools into a more agentic service with a few key partners from 2026, aiming at multi-issue handling, memory and service across channels, and later through customers' own AI agents (Oct 2025).	Customer care	Announced
Next best offer Sales and retention agents are shown 3 or 4 best offers for each customer, drawn from everything Charter knows about the customer (Mar 2026).	Sales and retention	In production
AI call summaries and coaching for technicians Field technicians receive an AI summary of the customer's service call on arrival, and Charter is integrating network telemetry so AI can prompt next best action and coaching for field maintenance technicians (Oct 2025).	Field operations	In production
Telemetry models that find faults early Machine learning and AI read network and in-home telemetry to identify and fix service issues before they occur, helped by transponders added to active components during network evolution (Oct 2025); Charter's 2025 bonus plan credited improved outage detection with call reductions above goal, without naming AI.	Network	In production
GitLab Duo with Amazon Q Developer Charter standardized software development on GitLab Duo with Amazon Q Developer and planned agentic AI for back-office staff and developers as separate workstreams, with benefits expected 12 to 18 months from Oct 2025.	Software development	In production
GPU capacity at Spectrum edge sites Spectrum hosts NVIDIA GPUs at its edge data centers for animation rendering, GPU-as-a-service from Cast AI and Hydra Host, and HP workstation compute; Gary Koerper said revenue is starting to materialize (Oct 2026).	Edge compute	In production
Latis household intelligence Intelligence Ventures' Latis turns Charter's data signals into household intelligence for AI models, agents and ad targeting, in beta with selected partners including Spectrum Reach (Jun 2026).	Advertising and data	Pilot
UCX with RingCentral Spectrum Business resells RingCentral's AI-first contact center and AI conversation intelligence to mid-market and enterprise customers, nationwide from late Mar 2026.	Business services	In production
Oliver and Olive on Gemini Cox's chat and voice agents on Gemini Enterprise for Customer Experience resolve billing, payment and connectivity requests; Google's case study, published before the Cox combination, reports a 17% lift in first-contact resolution and 32% of appointment requests resolved by AI in the first month.	Customer care (Cox)	In production
ami agents on Claude Cox's CAMI and SAMI agents produce campaign content and seller preparation on Claude through Amazon Bedrock, and an agentic go-to-market system targeting about 1,000 small business customers was in pilot (Jun 2026).	B2B marketing and sales (Cox)	In production

Adoption

Charter Communications began using AI and machine learning to give frontline agents context on customers' services by May 2021, built a unified agent front end with real-time transcription, next best action and SpectrumGPT by Oct 2025, and added conversational IVR and AI summaries for field technicians by Mar 2026. Charter has published no count of employees using AI tools: Chris Winfrey said in Dec 2025 that all service and field sales employees have AI supporting them, often without knowing it, and software developers work in GitLab Duo with Amazon Q Developer since Nov 2025. Cox, combined with Charter in Aug 2026, told Anthropic in Jun 2026 that it was rolling out AI to 15,000 colleagues with about 2,500 Claude Code users.

By the numbers

Edge sites being opened to AI compute: 1,000+; Owned edge data centers and hubs within 10 milliseconds of 500 million devices, with NVIDIA GPUs and commercial partners (Sep 28, 2026)

Edge power available after network evolution: 250+ MW; Fiber-connected capacity Chris Winfrey offered for AI and other edge workloads (Jul 24, 2026)

Annual cost to serve AI is aimed at: ~$8B; Chris Winfrey said new technologies, AI included, will change its quality and economics (Oct 31, 2025); no AI saving reported

Claude Code users at Cox: ~2,500; On the way to 2,500, more than half outside engineering, Cox's head of AI told Anthropic before the Aug 2026 closing (Jun 2026)

Employees: ~91,900; Active full-time equivalents at Charter, Dec 31, 2025, before the Cox combination (2025 Form 10-K)

Rollout, first pilot to today

May 2021
Charter said it was accelerating its use of AI and machine learning to give frontline agents real-time context on customers and their services, alongside Spectrum Voice ID.
Charter
Jul 2025
Chris Winfrey said Charter's machine learning and AI-based frontline tools were lowering handle time and repeat calls, and that telemetry models aimed to fix issues before they occur.
Q2 2025 earnings call transcript
Oct 2025
Chris Winfrey described the unified agent front end with real-time transcription, next best action and SpectrumGPT, and plans for agentic service with a few key partners in 2026.
Q3 2025 earnings call transcript
Nov 2025
Charter named AWS one of its strategic GenAI providers and standardized software development on GitLab Duo with Amazon Q Developer.
Amazon
Mar 2026
Charter deployed NVIDIA GPUs at its network edge, created Intelligence Ventures under John Lee, and Chris Winfrey said conversational IVR and LLM-guided calls were in use.
Charter
Aug 2026
Charter combined with Cox Communications, adding Cox's Gemini-based care agents, Claude-based B2B agents and AI Center of Excellence.
Form 8-K
Sep 2026
Spectrum said it was activating compute across more than 1,000 edge data centers with Cast AI, HP and Hydra Host as commercial partners.
Spectrum press release

Economics & controls

Spend and ROI

Technology budget

Charter Communications does not publish a technology or AI budget. Charter reported $54.8 billion of revenue in 2025, down 0.6% on 2024, and $11.7 billion of capital expenditures, driven by network evolution, support capital and scalable infrastructure (2025 Form 10-K). Chris Winfrey put Charter's annual cost to serve at about $8 billion in Oct 2025 and said new technologies, including AI, would change its quality and economics.

Reported ROI

Charter Communications has reported no return in revenue, cost or headcount that it credits to AI. Chris Winfrey said on Mar 4, 2026 that Charter had already seen benefit to the P&L from AI, on Jan 30, 2026 that efficiency programs, including early benefits from customer and employee AI tools, would keep providing a tailwind, and on Jul 24, 2026 that AI service and cost benefits were beginning to ramp. Jessica Fischer said on Sep 10, 2026 that AI and other digitization tools contain many more calls in digital channels, which she called advantageous for cost. None of these statements carries a figure.

Incentives tied to AI

Charter's 2025 annual incentive plan for its named executive officers included the development of AI tools among the 2025 strategic priorities weighted at 15% of the bonus, which paid out at 125%, according to the 2026 proxy statement.

Headcount and the Cox combination

Charter Communications had about 91,900 active full-time equivalent employees at the end of 2025 (2025 Form 10-K), which Broadband Breakfast reported was 2,600 fewer than a year earlier. WARN filings in 2026 covered a 300-person call center in Appleton, Wisconsin, 107 network operations jobs in Missouri and 112 network jobs in Texas, where Charter said it would outsource back-office functions; Charter has not linked these cuts to AI. Jessica Fischer said in Sep 2026 that Charter raised its cost savings target for the Cox combination to more than $1 billion, also not credited to AI, while Charter is bringing Cox's offshore sales and service in-house in the U.S.

Edge compute revenue

Chris Winfrey said in Oct 2025 that none of the new edge uses were material yet, and in Jul 2026 that network evolution will leave more than 250 MW of edge capacity available without more investment. Gary Koerper said in Oct 2026 that revenue from edge partners was starting to materialize; Charter has not reported a figure.

Governance and risk

Board oversight

Charter Communications' Audit Committee oversees enterprise risk management, privacy and data security, including cybersecurity, according to the 2025 Form 10-K and 2026 proxy statement; neither filing assigns AI oversight to a board committee. Charter's CTIO, Jake Perlman, and its EVP of network technology services jointly oversee the cybersecurity program, with a Security Executive Steering Committee of senior leaders reporting to the CEO quarterly.

Disclosed risks

Charter's 2025 Form 10-K says Charter incorporates AI in certain parts of its operations, that AI algorithms and training methods may be flawed, and that AI issues could bring legal or regulatory action under new AI legislation or existing data protection, privacy and intellectual property laws. Charter says it aims to develop and use AI responsibly.

A quality bar for customer-facing AI

Chris Winfrey said in Mar 2026 that Charter will not introduce AI that cannot match the quality of its best employees, and that agents keep control of the conversation while LLMs recommend next steps.

Privacy in data products

Charter says Intelligence Ventures builds products from its proprietary data signals and AI capabilities in a privacy-safe way (Mar 2026).

Controls at Cox

Cox set up an AI governance council and involved its risk teams early in its Gemini contact center rollout, according to Google Cloud, and routes every Claude call through a gateway with runtime security that can stop off-brand or non-compliant output, according to Anthropic (Jun 2026). Charter has not said whether these controls apply across the combined company.

Recent signals

Oct 2, 2026
Justin Colwell said at SCTE TechExpo that more than half of Spectrum broadband customers use an AI agent and AI-related traffic is up 350% year over year; Gary Koerper said edge compute revenue is starting to materialize.
Light Reading
Sep 28, 2026
Spectrum said it was activating compute across more than 1,000 edge data centers with NVIDIA, with Cast AI, HP and Hydra Host as commercial partners.
Spectrum press release
Sep 10, 2026
Jessica Fischer said AI and digitization tools let Charter contain many more calls in digital channels and gave it spare capacity to absorb Cox workloads, and that she was leaving to join Crux AI.
Citi conference transcript
Sep 9, 2026
Chris Winfrey said Charter is focused on using AI with network telemetry to improve reliability and on giving agents and technicians AI tools that pinpoint problems.
Goldman Sachs conference transcript
Aug 28, 2026
Charter said CFO Jessica Fischer would leave on Oct 15, 2026 and named Kevin Howard interim CFO.
Form 8-K
Aug 20, 2026
Charter completed its combination with Cox Communications and its purchase of Liberty Broadband, effective Aug 19, 2026; the combined company keeps the Spectrum brand.
Form 8-K
Jul 24, 2026
Chris Winfrey said AI service and cost benefits were beginning to ramp and that Charter expects more than 250 MW of available edge capacity after network evolution.
Q2 2026 earnings call transcript
Jun 25, 2026
Cox's president Mark Greatrex and head of AI Eric Pace told Anthropic that Cox was rolling out AI to 15,000 colleagues, with about 2,500 Claude Code users.
Anthropic
Jun 22, 2026
Spectrum's Intelligence Ventures introduced Latis, a household intelligence platform for AI models and ad targeting, with beta partners.
StreamTV Insider
Apr 24, 2026
Chris Winfrey said new AI tools now used by service agents were reducing call times, and that Cox brings unexpected capabilities in network AI.
Q1 2026 earnings call transcript
Mar 23, 2026
Charter named John Lee, former NBCUniversal chief data officer, Head of Intelligence Ventures to build AI and data products.
Charter
Mar 17, 2026
Spectrum began deploying NVIDIA RTX PRO 6000 Blackwell GPUs at its network edge using NVIDIA's AI Grid design.
Charter
Mar 11, 2026
Spectrum Business expanded its RingCentral partnership to resell an AI contact center and conversation intelligence product.
Charter
Mar 4, 2026
Chris Winfrey said Charter had already seen benefit to the P&L from AI and described conversational IVR, LLM-guided calls and AI summaries for technicians.
Morgan Stanley conference transcript
Nov 18, 2025
Charter named AWS one of its strategic GenAI providers and standardized software development on GitLab Duo with Amazon Q Developer.
Amazon

Quick answers

How does Charter Communications deploy AI?: Charter Communications, which sells as Spectrum and combined with Cox Communications in Aug 2026, deploys AI mostly behind its frontline staff: LLMs guide service, sales and retention calls, AI summarizes calls for field technicians, and models read network telemetry, while software teams code with GitLab Duo and Amazon Q Developer. Charter also sells GPU capacity at its edge sites with NVIDIA. Charter says AI already helps its P&L but has published no return it credits to AI and no count of employees using AI.
What does Charter Communications use AI for?: Charter Communications runs AI in production in customer care (LLM-guided calls with next best action, SpectrumGPT in the agent front end, conversational IVR, AI sentiment tools for supervisors), sales and retention (next best offer), field operations (AI call summaries for technicians), network operations (telemetry models), and software development (GitLab Duo with Amazon Q Developer), and sells NVIDIA edge compute and AI contact center products. Charter Communications has published no return it credits to AI for any of these use cases or for the company; executives describe lower handle times, fewer repeats and a P&L benefit without figures.
Who leads AI at Charter Communications?: AI at Charter Communications is led by Rich DiGeronimo (President, Product and Technology); Jake Perlman (EVP, Chief Technology and Information Officer); John Lee (Head of Intelligence Ventures). Ownership of AI on the org chart: No AI chief; CTIO Jake Perlman runs AI and ML platforms under Rich DiGeronimo, President, Product and Technology.
What AI platform does Charter Communications use?: Charter builds its frontline AI tools in-house on one unified data and software development base run by CTIO Jake Perlman, including a unified agent front end with SpectrumGPT, and buys developer and agentic AI from AWS, which it named one of its strategic GenAI providers in Nov 2025.
Which AI models does Charter Communications use?: Charter's software teams use GitLab Duo with Amazon Q Developer, which gives access to Anthropic's Claude Sonnet 4.5 (Nov 2025); Charter has not named the LLMs behind its agent tools. Cox, combined with Charter since Aug 2026, runs Claude on Amazon Bedrock and Gemini for its care agents.
How many Charter employees use AI?: Charter has not said how many of its about 91,900 employees (Dec 2025) use AI tools; Chris Winfrey said in Dec 2025 that all service and field sales employees have AI supporting them, often without knowing it.
What return has Charter Communications reported from AI?: Charter Communications has reported no business return it credits to AI since May 2025: Chris Winfrey said on Mar 4, 2026 that Charter had already seen benefit to the P&L from AI and on Jul 24, 2026 that AI service and cost benefits were beginning to ramp, but gave no figure, and CFO Jessica Fischer credited higher call containment in Sep 2026 to AI and digitization together. Charter Communications has not reported a company-wide AI rollout with a count of employees using AI tools either; Winfrey's Dec 2025 remark that all service and field sales employees have AI supporting them carries no usage count, and the 15,000-person AI rollout and 2,500 Claude Code users at Cox come from Anthropic's case study, published before the Aug 2026 closing. Charter Communications is at Experimenting on its in-window production work, which includes LLM-guided calls, AI summaries for field technicians, the AWS GenAI agreement and NVIDIA GPUs at its network edge; a cost or headcount figure credited to its agent or network AI, or a reported count of employees using AI tools with a named owner, would move it to Piloting.

Open questions

What cost saving, headcount effect or handle-time figure does Charter Communications get from its LLM-guided calls, conversational IVR and AI summaries, given that Chris Winfrey says AI already benefits the P&L?
How many of Charter's employees, now including Cox's, use AI tools such as SpectrumGPT, Amazon Q Developer or Claude Code, and how often?
Who owns AI across the combined company, and where do Cox's AI Center of Excellence and Eric Pace now sit?
Which models run SpectrumGPT and the next best action tools, and where are they hosted?
Which partners did Charter choose for agentic customer service in 2026, beyond AWS, and are any agents handling customers on their own?
Will Charter keep Cox's Gemini-based Oliver and Olive agents and Claude-based sales agents, or move Cox customers onto Spectrum's tools?
How much revenue do Spectrum's edge GPU partners and Intelligence Ventures bring in?
Will Charter's Q3 2026 results, not yet released on Nov 5, 2026, or its next CFO give an AI-credited figure?

Sources

Charter

Filings and investor materials

Partners

News

Data confidence

Confirmed: Stated in a primary or reputable public source.
Estimated: Derived or approximated from public reporting.
Unconfirmed: Reported, but not yet corroborated.

Charter Communications profile · Enterprise AI diffusion report by Imagine · facts checked against their sources on Nov 5, 2026

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