Verified
Iberdrola
Experimenting- Utilities
- 45,400 staff (2025)
- 450+ AI projects (Jul 2026)
- ~500 AI agents
- AWS and Microsoft
- No AI return reported
Iberdrola deploys AI through a central AI Centre of Excellence in its IT department, a generative AI platform and agents built on Amazon Bedrock, and Microsoft Copilot for staff, on AWS and Microsoft Azure. Iberdrola said in Jul 2026 that AI runs in more than 450 projects and in Aug 2026 that nearly 500 AI agents are deployed or in development. Iberdrola has published no business return it credits to AI and no count of employees who use its AI tools.
iberdrola.comTheir approach to AI
- The platform
- Iberdrola built a generative AI platform on Amazon Bedrock that gives staff a choice of foundation models (Aug 2024) and added agents on Amazon Bedrock AgentCore for IT operations (Feb 2026); a global AI Centric platform is in development.
- The models
- Iberdrola's agents reach Anthropic Claude and Amazon Nova models through Amazon Bedrock behind a LiteLLM proxy (Feb 2026), and employees use Microsoft Copilot, which Iberdrola agreed to deploy further across the group in Dec 2025.
- The reach
- Iberdrola has not said how many of its 45,400 employees use AI tools; it reports more than 450 AI projects (Jul 2026), nearly 500 AI agents deployed or in development (Aug 2026) and AI training for all professionals.
- The catch
- Iberdrola lists AI-linked process improvements among the drivers of its 2026 profit guidance (Jul 2026) but has published no cost, revenue or headcount figure it credits to AI for any use case or for the group.
Snapshot
- Employees
- 45,400
- End of 2025, up from 42,208 a year earlier (Integrated Report, Mar 2026)
- Technology budget
- Not disclosed
- R&D investment €425M in 2025; €1.6B R&D&i plan for 2025 to 2028
- AI/ML headcount
- Not disclosed
- AI Centre of Excellence of data scientists, AI engineers and cloud architects (Jul 2025)
- Who owns AI
- Sergio Merchán, Global CIO
- Xabier Muruaga, Global Head of AI & Data, runs the central AI organization
- Platform
- Generative AI platform on Amazon Bedrock
- Agents on Amazon Bedrock AgentCore (Feb 2026); AI Centric global platform in development
- Models
- Anthropic Claude, Amazon Nova, Microsoft Copilot
- Claude and Nova reached through Amazon Bedrock (Feb 2026)
- Reach
- No user count published
- Copilot adopted for staff (Oct 2025); AI training for all professionals (Jul 2026)
- Use cases
- 450+ AI projects
- Jul 2026; about 500 AI agents deployed or in development (Aug 2026)
Key findings
Iberdrola has published no cost, revenue or headcount figure it credits to AI: its Jul 22, 2026 half-year results name AI-linked process improvements among the drivers of more than 8% adjusted net profit growth in 2026 without quantifying them.
Iberdrola reported more than 150 AI use cases at its Jun 2025 Digital Summit, more than 300 AI projects underway in Jun 2026 and more than 450 projects in Jul 2026, and nearly 500 AI agents deployed or in development by Aug 2026; Iberdrola uses different measures for each count.
Iberdrola chose AWS as its preferred cloud for generative AI workloads in Aug 2024 and runs its agents on Amazon Bedrock AgentCore with Anthropic Claude and Amazon Nova models, while a Dec 2025 agreement with Microsoft expands Azure and Microsoft Copilot across the group.
Iberdrola certified AI management systems under ISO/IEC 42001 in Spain in Feb 2025, certified its GURIA assistant as a global process in Dec 2025, and says its group AI management system was certified in 2026.
Iberdrola has not said how many of its 45,400 employees use Microsoft Copilot or any other AI tool, and has not disclosed what AI itself costs or how many people work on it.
Where Iberdrola sits
- Stage
- Experimenting
Iberdrola has reported no business return it credits to AI since May 2025, for any use case or for the group: its Jul 2026 half-year results list AI-linked process improvements and efficiency gains from digitalisation and AI among the drivers of 2026 profit growth without a figure, the GregorIA and GURIA tools are described by time and quality gains with no cost equivalent, and the one percentage it published, a 75% cut in inspection response times and operating costs on Brazilian transmission lines (Feb 2026), is credited to drones and AI together. Iberdrola has not reported a company-wide AI rollout with a user count either: it counts more than 450 AI projects (Jul 2026) and nearly 500 agents deployed or in development (Aug 2026), and has adopted Microsoft Copilot, but has not said how many of its 45,400 employees use any AI tool. Iberdrola stays at Experimenting despite that volume of AI work; one return it credits to AI, or an official count of employees using its AI tools with a named owner, would move it to Piloting.
How the stages are defined - Ownership
- Global CIO Sergio Merchán's IT department, with Xabier Muruaga as Global Head of AI & Data
- Platform
- Hybrid: Own generative AI and agent platform on Amazon Bedrock; Microsoft Copilot bought
- Models
- Anthropic Claude and Amazon Nova via Amazon Bedrock; Microsoft Copilot
- Hosting
- AWS (Amazon Bedrock, SageMaker and AgentCore inside a VPC) and Microsoft Azure; no on-premises inference disclosed
- Reach
- No user count published; 450+ AI projects (Jul 2026)
How they deploy
People keep the decisions
Iberdrola describes its goal as becoming the AI Utility of the Future, combining employees' expertise with AI tools that give access to knowledge, automate repetitive tasks and recommend actions (Aug 2026). Iberdrola says it adopts these capabilities progressively and always keeps people in control of and responsible for decisions, an approach it applies to network operations, renewable plants and customer service.
One central centre, hybrid teams
Sergio Merchán, Iberdrola's global CIO, said in Jul 2025 that the AI Centre of Excellence, running since Sep 2022, follows a centralized model: one hub with common standards, closely tied to the businesses. Each Iberdrola initiative starts with hybrid teams of the centre's data scientists, AI engineers and cloud architects plus business staff, and the centre also provides governance, standards and responsible AI support.
2 clouds, 2 roles
Iberdrola selected AWS as its preferred cloud provider for generative AI workloads in Aug 2024 and builds its own applications and agents on Amazon Bedrock. Iberdrola's Dec 2025 agreement with Microsoft covers wider use of the Azure cloud, where critical systems from several business areas already run, plus the deployment of Microsoft Copilot and security and compliance tools across the group.
From use cases to agents
An Iberdrola AI engineer said in Feb 2026 that Iberdrola was extending its production AI platform with agents on Amazon Bedrock AgentCore, and in Jun 2026 that it had built its first corporate agent platforms with AWS and Microsoft. By Aug 2026 Iberdrola counted nearly 500 AI agents deployed or in development across networks, generation, customers, corporate functions and IT.
AI in the financial guidance
Iberdrola's Q1 2026 results presentation listed AI-driven process transformation under operational efficiency, and its Jul 2026 half-year results named AI-linked process improvements among the drivers of 2026 profit growth. Ignacio Galán wrote in Apr 2026 that electrification and AI open new growth opportunities for Iberdrola, and that rising energy demand together with AI-driven process transformation, with 300 projects underway, will raise investment needs, with electricity networks the main beneficiaries.
- Deployment model
- Iberdrola runs AI from a central AI Centre of Excellence inside its IT organization, led by Global Head of AI & Data Xabier Muruaga under Global CIO Sergio Merchán, which sets the platforms, standards and AI governance framework, while use cases are built with the businesses in Spain, the UK, the US and Brazil. Iberdrola's subsidiaries add their own teams: Avangrid in the US launched a Data Science and Analytics team in Aug 2023 and has a Chief Data & AI Officer role, and ScottishPower runs an AI training program for its workforce. Iberdrola says it trains employees so they can find and build their own use cases for specific business problems (Aug 2026).
- Model providers
- Iberdrola's generative AI platform on Amazon Bedrock gives its workforce a choice of leading foundation models (Aug 2024). Iberdrola's IT operations agents reach Anthropic Claude and Amazon Nova models through Amazon Bedrock and other models through a LiteLLM proxy, so agents can switch models without code changes, with Amazon Bedrock Guardrails on model outputs (Feb 2026). Employees use Microsoft Copilot, which Iberdrola adopted as generative AI entered its workplace over the 3 years to Oct 2025 and agreed to deploy further in Dec 2025. Iberdrola has not published which models run behind its customer voicebots and chatbots or whether it fine-tunes any model on its own data.
- Data and infrastructure
- Iberdrola's AI runs on 2 public clouds. On AWS, Iberdrola uses Amazon Bedrock, SageMaker and Bedrock AgentCore, with agents deployed in a virtual private cloud so they reach internal data without exposing traffic to the internet, and AWS Professional Services was to build a renewables data lake covering more than 400 sites (Aug 2024). On Microsoft Azure, Iberdrola has migrated critical systems from several business areas and will use Microsoft's data and AI products (Dec 2025). Iberdrola has not disclosed any AI inference in its own data centers.
Platforms and internal tools
Generative AI platform on Amazon Bedrock2024
Iberdrola's generative AI platform on Amazon Bedrock gives its workforce access to a choice of leading foundation models and tools to build generative AI applications securely. Iberdrola set up a generative AI Centre of Excellence with AWS in early 2024 to build more than 100 applications, starting with a tool that helps the legal team find and query contracts.
- Models
- A choice of foundation models on Amazon Bedrock
Agentic AI on Amazon Bedrock AgentCoreBy Feb 2026
Iberdrola runs LangGraph agents on Amazon Bedrock AgentCore inside ServiceNow IT workflows: 4 agents validate change requests in their draft phase, a Smart Solver agent and 5 specialist agents enrich networking incidents, and a conversational assistant recommends change models. Iberdrola monitors the agents with AgentCore Observability and a self-hosted Langfuse instance.
- Models
- Anthropic Claude and Amazon Nova through Amazon Bedrock, behind a LiteLLM proxy
Microsoft CopilotBy Oct 2025
Iberdrola adopted Microsoft Copilot for its digital workplace as generative AI arrived over the 3 years to Oct 2025, and ran an internal campaign in which employees share their own Copilot use cases with colleagues. Iberdrola's Dec 2025 agreement with Microsoft provides for the further deployment of Copilot across the group.
GregorIABy Feb 2025
GregorIA is a generative AI system built in-house by Iberdrola Clientes that classifies and analyses complaints received through public bodies in Spain, returning information in seconds and drafting executive summaries; before GregorIA the official documents were analysed by hand. GregorIA was the first use case certified under Iberdrola's responsible AI framework.
GURIABy Dec 2025
GURIA (GBS User Response Intelligent Assistant) is a generative AI tool in Iberdrola's Global Business Services division that classifies emails and tickets, extracts information from attachments and drafts replies from templates and generative models across more than 40 corporate mailboxes in several countries.
- Users
- 40+ corporate mailboxes
AI Centric project
AI Centric is an Iberdrola project to build a global platform that speeds up the integration of AI, employee upskilling and the transformation of business processes, listed among its digitalisation innovation projects in the Integrated Report published in Mar 2026.
DevIA
DevIA is a suite of tools that helps Iberdrola's software developers work more efficiently across the software development cycle, listed in the Integrated Report published in Mar 2026; Sergio Merchán cited copilots for developers among the AI Centre's products in Jul 2025.
MeteoFlow
MeteoFlow is Iberdrola's Big Data and AI forecasting system for renewable generation, to which Iberdrola added deep learning models in 2025 for forecasting under extreme events and seasonal forecasts of generation, temperature and precipitation.
Vendors and partners
Amazon Web Services2024
Preferred cloud for generative AI; Amazon Bedrock, SageMaker and AgentCore · Iberdrola set up a generative AI Centre of Excellence with AWS in early 2024 and named AWS its preferred cloud provider for generative AI workloads in Aug 2024; Iberdrola engineers co-wrote an AWS case study on its AgentCore agents in Feb 2026.
MicrosoftBy Oct 2025 for Copilot
Azure cloud, Microsoft Copilot, security and compliance tools · Iberdrola and Microsoft expanded their partnership on Dec 16, 2025 to cover Azure, Copilot and AI across the group, alongside 2 150 MW wind power purchase agreements in Spain.
Anthropic
Claude models reached through Amazon Bedrock · AWS's Feb 2026 case study says Iberdrola's agents call Anthropic Claude and Amazon Nova models through Amazon Bedrock; Iberdrola has no direct agreement with Anthropic on the public record.
ServiceNow
IT service management platform where Iberdrola's IT operations agents work · Iberdrola's change and incident agents take their input from ServiceNow through a REST API (Feb 2026).
AENORFeb 2025
Certifier of Iberdrola's AI management systems under ISO/IEC 42001
Leadership
AI, data and platform leaders
Executives
AI org map
Central AI Centre of Excellence in IT; use cases built with the businesses and subsidiaries
Iberdrola's published organisation chart places the CEO, the CFO and the General Secretary under Executive Chairman Ignacio Galán and shows no technology or AI executive. Iberdrola's AI work runs through its IT department under Global CIO Sergio Merchán, which organizes the annual Digital Summit, wrote the AI governance framework and hosts the AI Centre of Excellence led by Xabier Muruaga. Subsidiaries such as Avangrid in the US run their own data and AI teams alongside the central centre.
Iberdrola has not disclosed how many people work on AI. Iberdrola's central AI Centre of Excellence, running since Sep 2022 and led by Global Head of AI & Data Xabier Muruaga, staffs each initiative with its own data scientists, AI engineers and cloud architects alongside business staff (Jul 2025). Iberdrola's US subsidiary Avangrid launched a Data Science and Analytics team of 7 in Aug 2023 and now has a Chief Data & AI Officer role, and its digital workplace team drives Copilot adoption across about 45,400 employees.
Reporting lines
Executive Chairman
Ignacio Galán
Chief Executive Officer
IT (Global CIO)
Sergio Merchán
Reporting line inferred, not published; the organisation chart shows no IT executive
AI & Data organization and AI Centre of Excellence
Placement in IT inferred from Sergio Merchán's description of the centre (Jul 2025)
Global Business Services
Runs the GURIA assistant; head and reporting line not published
Avangrid (US)
José Antonio Miranda, CEO
US subholding chaired by Ignacio Galán; reporting line to the group CEO not published
Avangrid data and AI
Chief Data & AI Officer (not named publicly)
Iberdrola does not publish where IT, the AI Centre of Excellence or Global Business Services sit under its executive team; the reporting lines above that run to the CEO are inferences. Ignacio Galán chairs the UK, US and Brazilian subholdings, so their chief executives may also answer to him.
Named people
Use cases
Iberdrola reports AI in more than 450 projects (Jul 2026) across networks, renewable generation, customers, corporate functions and IT, with nearly 500 agents deployed or in development (Aug 2026). Iberdrola has published no business return it credits to AI for any named use case: GregorIA, GURIA and the IT operations agents are described by faster responses and better quality, and the 75% cut in inspection response times and operating costs on Brazilian transmission lines is credited to drones and AI together. At group level, Iberdrola's Jul 2026 results list AI-linked process improvements among the drivers of 2026 profit growth without a figure.
| Use case | Area | Status | ROI |
|---|---|---|---|
| GregorIA complaint analysis GregorIA, built by Iberdrola Clientes, classifies and analyses complaints received through public bodies and drafts executive summaries in seconds, work that was done by hand before; Iberdrola says it greatly reduced analysis time and improved response quality and speed. | Customers (Spain) | In production | |
| Voicebots and chatbots Iberdrola's customer business uses voicebots and chatbots to resolve enquiries, complaints and documentation procedures faster (Aug 2026), and generative AI voicebots help sales teams answer questions on products and tariffs (Aug 2024). | Customers | In production | |
| AI search on the website Iberdrola launched an intelligent search engine on its website powered by AWS AI to improve response rates (2025 annual report). | Customers | In production | |
| GURIA mailbox and ticket assistant GURIA classifies emails and tickets, extracts data from attachments and drafts replies across more than 40 corporate mailboxes in Global Business Services, aimed at efficiency, traceability and response times in employee support. | Corporate functions | In production | |
| IT operations agents in ServiceNow Agents on Amazon Bedrock AgentCore validate change requests, enrich networking incidents with related cases and configuration data, and recommend change models, across thousands of change requests and incident tickets (Feb 2026). | IT | In production | |
| Procurement transformation Iberdrola is transforming its global Procurement process with automation and generative AI to speed decisions and the execution of its investment plans (Jul 2026). | Corporate functions | Pilot | |
| Microsoft Copilot for employees Iberdrola employees use Microsoft Copilot in their daily work, and an internal campaign has staff share their own Copilot use cases (Oct 2025); Iberdrola has not said how many employees hold a licence. | Firmwide | In production | |
| DevIA developer tools DevIA is a suite of AI tools for Iberdrola's software developers across the development cycle, listed among its digitalisation innovation projects (Mar 2026). | IT | Pilot | |
| First Time Right for field crews Avangrid's First Time Right initiative uses AI to help field teams resolve jobs on the first visit and cut rework, alongside Ask E&P for environmental and permitting guidance (Sep 2026). | Networks (US) | In production | |
| Vegetation management Neoenergia's Vegetation Management solution uses AI to strengthen the safety and resilience of electricity networks in Brazil (Jul 2026). | Networks (Brazil) | In production | |
| Transmission line inspections with drones and AI Neoenergia expanded drones and AI for transmission line maintenance in 2025, which Iberdrola says cut inspection response times and operating costs by 75% and improved early detection of anomalies, a figure credited to drones and AI together (Feb 2026). | Networks (Brazil) | In production | |
| Outage duration estimates An AI algorithm using more than 50 variables estimates how long customers will be without supply after an incident, and Iberdrola says more than 70% of customers consider the estimate correct. | Networks (Spain) | In production | |
| Grid asset failure prediction AI models predict which lines and transformers are most likely to fail so renewals can be planned, using about 100 variables and 6 years of history (Jun 2025); Iberdrola expects the system to be fully operational in 2026. | Networks (Spain) | Pilot | |
| Predict4Resilience SP Energy Networks' Predict4Resilience project is developing an AI system that predicts network failures from extreme weather, tested in an operational environment with partners including the University of Glasgow (2025 annual report). | Networks (UK) | Pilot | |
| MeteoFlow generation forecasting MeteoFlow forecasts wind and solar output for each hour, plant and turbine, and gained deep learning models for extreme events and seasonal forecasts in 2025. | Renewable generation | In production | |
| Turbine maintenance and bird protection Iberdrola's ASPA system uses AI-driven digital turbine models and automated blade defect recognition for maintenance, and AI systems detect birds within 5 kilometres of a wind farm and stop the relevant turbines (Jun 2025). | Renewable generation | In production |
Adoption
Iberdrola has used analytics and machine learning in its networks and renewables for more than a decade and set up its AI Centre of Excellence in Sep 2022. Iberdrola then added generative AI from 2024, with a Bedrock platform and an AWS Centre of Excellence, and agents from 2025 and 2026. Iberdrola's own counts rose from more than 150 AI use cases (Jun 2025) to more than 300 projects (Jun 2026), more than 450 projects (Jul 2026) and nearly 500 agents deployed or in development (Aug 2026); these are different measures and should not be read as one series. Iberdrola has given no count of employees using Copilot or any other AI tool, only that it trains all professionals and that staff build their own use cases.
By the numbers
Rollout, first pilot to today
Sep 2022
Iberdrola set up its AI Centre of Excellence under the Artificial Intelligence for the Sustainable Energy Transition project.
Aug 2023
Avangrid launched a Data Science and Analytics team of 7 to build 3 in-house AI systems for grid reliability: Predictive Health Analytics, GeoMesh and HealthAI.
Aug 2024
Iberdrola named AWS its preferred cloud for generative AI workloads, after setting up a generative AI Centre of Excellence with AWS earlier in 2024 to build more than 100 applications.
Feb 2025
Iberdrola Clientes and Iberdrola Energía España certified their AI management systems under ISO/IEC 42001 with AENOR, including the GregorIA complaints tool.
Jun 2025
Iberdrola presented more than 150 AI use cases at its Digital Summit.
Oct 2025
Iberdrola's digital workplace leaders said the company had adopted Microsoft Copilot over about 3 years and was running a campaign for employees to share Copilot use cases.
Dec 2025
Iberdrola agreed with Microsoft to expand Azure and deploy Microsoft Copilot across the group, and certified its GURIA assistant under ISO/IEC 42001 as a global process.
Feb 2026
AWS published Iberdrola's use of Amazon Bedrock AgentCore for change and incident agents in ServiceNow.
Jun 2026
Iberdrola reported more than 300 AI projects underway and its first corporate agent platforms with AWS and Microsoft.
Jul 2026
Iberdrola reported AI in more than 450 projects and said its AI management system was certified under ISO/IEC 42001 in 2026.
Aug 2026
Iberdrola reported nearly 500 AI agents deployed or in development across the group.
Economics & controls
Spend and ROI
Technology budget
Iberdrola does not publish a technology or IT budget. Iberdrola invested €425.4 million in R&D in 2025, up from €402.5 million in 2024, and reaffirmed in Jun 2026 a plan to invest €1.6 billion in R&D&i from 2025 to 2028, aimed at electrification and the digitalisation of its businesses (Integrated Report, Mar 2026; Digital Summit, Jun 2026).
What AI itself costs
Iberdrola has not disclosed what it spends on AI, on models or on Copilot licences, or how its AI work is funded within the €1.6 billion R&D&i plan. Iberdrola's Dec 2025 Microsoft agreement and its AWS partnership carry no published contract values.
Reported ROI
Iberdrola has reported no return it credits to AI. Iberdrola's Q1 2026 results presentation listed AI-driven process transformation under operational efficiency, and its Jul 22, 2026 half-year results named AI-linked process improvements, and efficiency gains from digitalisation and AI, among the drivers of more than 8% adjusted net profit growth in 2026, without a figure. Iberdrola's Oct 21, 2026 9-month results raised that guidance to at least 10% and did not mention AI.
Productivity markers
Iberdrola describes its named AI tools by speed and quality, not cost: GregorIA greatly reduced the time to analyse complaints (Feb 2025), GURIA aims at faster responses in employee support (Mar 2026), and the IT operations agents cut manual resubmissions and processing times (Feb 2026). Iberdrola's 2025 annual report says drones and AI cut inspection response times and operating costs on Brazilian transmission lines by 75%, without separating AI's share.
Headcount
Iberdrola employed 45,400 people at the end of 2025, up from 42,208 a year earlier. Iberdrola has made no statement linking AI to headcount reductions and says its AI strategy is meant to support its professionals' work.
Governance and risk
Board-approved AI policy
Iberdrola's Board approved a Policy for the Development and Responsible Use of Artificial Intelligence Tools, which by Jun 2025 had been in place for about a year and includes a register of AI models and solutions with risk assessments. Iberdrola's governance model covers risk management, human oversight, transparency and regulatory compliance across the life cycle of AI systems (Jul 2026).
ISO/IEC 42001 certification
Iberdrola Clientes and Iberdrola Energía España were the first companies to certify AI management systems under ISO/IEC 42001 with AENOR in Feb 2025. Iberdrola's Global Business Services division certified GURIA as a global process in Dec 2025, and Iberdrola says its AI management system was certified in 2026, calling itself the first energy group with an AI system certified under the standard (Jun 2026).
EU AI Act readiness
Iberdrola joined the European Commission's AI Pact in Sep 2024, the first European energy company to do so, and says it has adopted measures ahead of the EU AI Act's deadlines (Jun 2025).
Controls on agents
Iberdrola's AgentCore agents run inside a virtual private cloud, authenticate through Microsoft Entra ID with OAuth 2.0, pass model outputs through Amazon Bedrock Guardrails and log every trace to a self-hosted Langfuse instance (Feb 2026). Iberdrola says people keep control of and responsibility for decisions as it adds agents (Aug 2026).
Disclosed risks
Iberdrola's 2025 annual report lists the adoption of new technologies such as AI among its technology risks, alongside cybersecurity and data protection compliance, and says the group has specific policies for them.
Recent signals
Sep 14, 2026
Avangrid said it is expanding AI, analytics and digital grid tools, including drone inspections, First Time Right for field crews and Ask E&P for permitting guidance.
Aug 17, 2026
Iberdrola said it has nearly 500 AI agents deployed or in development across networks, generation, customers, corporate functions and IT.
Jul 22, 2026
Iberdrola's half-year results named AI-linked process improvements among the drivers of more than 8% adjusted net profit growth in 2026, without a figure.
Jul 16, 2026
Iberdrola said AI runs in more than 450 of its projects, from GregorIA in Spain and First Time Right in the US to vegetation management in Brazil, and that its AI management system was certified under ISO/IEC 42001 in 2026.
Jun 17, 2026
Iberdrola's Digital Summit, opened by CEO Pedro Azagra, reported more than 300 AI projects underway and reaffirmed a €1.6 billion R&D&i plan for 2025 to 2028.
Jun 15, 2026
ScottishPower won Educator of the Year at the National AI Awards for its program to build a responsible AI workforce.
Apr 2026
Ignacio Galán wrote that electrification and AI open new growth opportunities for Iberdrola, with 300 AI projects underway across the group, and the Q1 presentation listed AI-driven process transformation under operational efficiency.
Mar 2026
Iberdrola's Integrated Report listed the AI Centric global platform, DevIA developer tools and GURIA among its digitalisation projects.
Feb 10, 2026
AWS and Iberdrola engineers described Iberdrola's change and incident agents on Amazon Bedrock AgentCore, using Anthropic Claude and Amazon Nova models.
Dec 30, 2025
AENOR certified Iberdrola's GURIA assistant under ISO/IEC 42001, making Iberdrola the first multinational in Spain to certify a global process under the standard.
Dec 16, 2025
Iberdrola and Microsoft expanded their partnership to cover Azure, Microsoft Copilot and AI across the group, with 2 150 MW wind power purchase agreements in Spain.
Quick answers
- How does Iberdrola deploy AI?
- Iberdrola deploys AI through a central AI Centre of Excellence in its IT department, a generative AI platform and agents built on Amazon Bedrock, and Microsoft Copilot for staff, on AWS and Microsoft Azure. Iberdrola said in Jul 2026 that AI runs in more than 450 projects and in Aug 2026 that nearly 500 AI agents are deployed or in development. Iberdrola has published no business return it credits to AI and no count of employees who use its AI tools.
- What does Iberdrola use AI for?
- Iberdrola reports AI in more than 450 projects (Jul 2026) across networks, renewable generation, customers, corporate functions and IT, with nearly 500 agents deployed or in development (Aug 2026). Iberdrola has published no business return it credits to AI for any named use case: GregorIA, GURIA and the IT operations agents are described by faster responses and better quality, and the 75% cut in inspection response times and operating costs on Brazilian transmission lines is credited to drones and AI together. At group level, Iberdrola's Jul 2026 results list AI-linked process improvements among the drivers of 2026 profit growth without a figure.
- Who leads AI at Iberdrola?
- AI at Iberdrola is led by Sergio Merchán (Global Chief Information Officer); Xabier Muruaga (Global Head of AI & Data). Ownership of AI on the org chart: Global CIO Sergio Merchán's IT department, with Xabier Muruaga as Global Head of AI & Data.
- What AI platform does Iberdrola use?
- Iberdrola built a generative AI platform on Amazon Bedrock that gives staff a choice of foundation models (Aug 2024) and added agents on Amazon Bedrock AgentCore for IT operations (Feb 2026); a global AI Centric platform is in development.
- Which AI models does Iberdrola use?
- Iberdrola's agents reach Anthropic Claude and Amazon Nova models through Amazon Bedrock behind a LiteLLM proxy (Feb 2026), and employees use Microsoft Copilot, which Iberdrola agreed to deploy further across the group in Dec 2025.
- How many Iberdrola employees use AI?
- Iberdrola has not said how many of its 45,400 employees use AI tools; it reports more than 450 AI projects (Jul 2026), nearly 500 AI agents deployed or in development (Aug 2026) and AI training for all professionals.
- What return has Iberdrola reported from AI?
- Iberdrola has reported no business return it credits to AI since May 2025, for any use case or for the group: its Jul 2026 half-year results list AI-linked process improvements and efficiency gains from digitalisation and AI among the drivers of 2026 profit growth without a figure, the GregorIA and GURIA tools are described by time and quality gains with no cost equivalent, and the one percentage it published, a 75% cut in inspection response times and operating costs on Brazilian transmission lines (Feb 2026), is credited to drones and AI together. Iberdrola has not reported a company-wide AI rollout with a user count either: it counts more than 450 AI projects (Jul 2026) and nearly 500 agents deployed or in development (Aug 2026), and has adopted Microsoft Copilot, but has not said how many of its 45,400 employees use any AI tool. Iberdrola stays at Experimenting despite that volume of AI work; one return it credits to AI, or an official count of employees using its AI tools with a named owner, would move it to Piloting.
Open questions
- What cost, revenue or headcount effect does Iberdrola attribute to AI, given that its 2026 guidance counts AI-linked process improvements as a driver of profit growth without a figure?
- How many of Iberdrola's 45,400 employees use Microsoft Copilot or the Bedrock platform each week, and how many Copilot licences has it bought?
- How many of Iberdrola's nearly 500 AI agents are live in production, and how many of its more than 450 projects are pilots?
- What do GregorIA, GURIA and the IT operations agents save in cost or staff time, and how much of the 75% fall in Brazilian line inspection costs comes from AI rather than drones?
- What does Iberdrola spend on AI, including models, Copilot licences and the AI Centre of Excellence, and how large is its AI and data workforce?
- Who does Global CIO Sergio Merchán report to, and does any member of Iberdrola's executive team own AI directly?
- Which models sit behind Iberdrola's customer voicebots and chatbots, and does Iberdrola fine-tune any model on its own data?
- What does the AI Centric global platform cover, and when will it replace or join the existing Bedrock platform?
Sources
Iberdrola
- Iberdrola accelerates the adoption of agentic AI (Aug 17, 2026)
- Iberdrola integrates AI and human talent in more than 450 projects (Jul 16, 2026)
- Digital Summit 2026: €1.6 billion in R&D through 2028 (Jun 17, 2026)
- ScottishPower named Educator of the Year at the National AI Awards (Jun 15, 2026)
- Iberdrola and Microsoft strengthen their partnership (Dec 16, 2025)
- Digital Summit 2025: more than 150 AI use cases (Jun 5, 2025)
- Iberdrola United States develops AI to maintain grid quality (Aug 25, 2023)
- Artificial intelligence in electricity networks
- Pedro Azagra, Chief Executive Officer
- Ignacio S. Galán, Executive Chairman
- Organisation chart
- Policy for the Development and Responsible Use of AI Tools
Filings and investor materials
Subsidiaries
- Iberdrola España: AENOR certifies its AI management system (Feb 17, 2025)
- Iberdrola España: ISO/IEC 42001 certification for GURIA (Dec 30, 2025)
- Avangrid expands AI adoption, via Webull (Sep 14, 2026)
- Avangrid: Pedro Azagra appointed CEO of the Iberdrola Group (Jun 24, 2025)
- Avangrid job posting: Sr. Director, Data, AI Strategy & Adoption, reporting to the Chief Data & AI Officer (2026)
Partners and certifiers
News
- CIO España: AI competence centres at Iberdrola and MAPFRE (Jul 9, 2025)
- CIO España: Iberdrola reinvents how its 45,000 employees work (Oct 28, 2025)
- CIO España: Iberdrola uses generative AI for innovation and sustainability (Aug 19, 2024)
- Merca2: Iberdrola first-half 2026 results (Jul 22, 2026)
- The Corner: Iberdrola certifies global AI process under ISO/IEC 42001 (Jan 2, 2026)
Data confidence
- Confirmed
- Stated in a primary or reputable public source.
- Estimated
- Derived or approximated from public reporting.
- Unconfirmed
- Reported, but not yet corroborated.
Iberdrola profile · Enterprise AI diffusion report by Imagine · facts checked against their sources on Nov 5, 2026
